Relationship Banker

MVB Bank; Morgantown (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

HSA/HRA/FSAs

Disability insurance

Life Insurance

401(k)

Wellness program

Tuition reimbursement

PTO

Pet Insurance

Job summary

MVB Bank is seeking a Relationship Banker I to welcome clients, open and service accounts, and process routine transactions while building lasting relationships. The role emphasizes excellent communication and a customer-first approach in a busy banking environment.

The position is a starting point toward advancement to RBII, with training on regulatory requirements and cross-training across banking services to grow client relationships and contribute to team success.

Qualifications

• High school diploma or equivalent.
• 2 years of cash handling experience or equivalent customer service experience.
• 1 year or more in customer service in banking, financial services or goal driven sales position preferred.
• Solid oral and written communication skills.

Responsibilities

• Open new consumer accounts and services.
• Display excellent communication and servicing skills when engaging with clients through oral and written means.
• Identify customer needs during interaction while identifying opportunities to grow customer relationships through a disciplined sales focus.
• Create and maintain strong client relationships.
• Multi-task and offer a supportive team perspective.
• Comply with bank security and operational policies/procedures.
• Master computer programs used to assist clients in daily needs and software skills for branch automation.
• Acquire and maintain understanding of regulatory compliance requirements as they relate to this role.
• Conduct client facing transactions such as deposits, withdrawals, payments, as needed on rotation.
• Operate within guidelines for cash balancing and error resolution.
• Support operational functions such as ITM balancing, vault balancing, card operations, audits, shipments, opening and closing as needed.
• Help clients with debit card issues such as replacements, PIN changes, stop payments, dormant accounts.
• Demonstrate MVB Core Values.
• Cross-train to learn complex business account openings and treasury product sales before RBII transition.
• Participate in CRA community relations events/activities.
• Maintain professionalism with clients at every touchpoint.

Skills

Cash handling

Customer service

Banking knowledge

Education

High school diploma or equivalent

Job description

ABOUT US

Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization!

Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. We are committed to fostering an environment focused on diversity, equity and inclusion, and we welcome Team Members from all walks of life. Join Team MVB today!

MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com.

Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arkansas, Alabama, Arizona, Delaware, Indiana, North Carolina, Georgia.

ABOUT THE ROLE

• As a Relationship Banker I, your primary responsibility is to make clients feel welcome and to establish relationships by providing an extraordinary client experience with every interaction. This role primarily is helping clients with account opening, account servicing/maintenance, and transaction processing. This role is intended as a first step toward becoming an experienced relationship banker and elevating to the Relationship Banker II role.

WHAT YOU’LL DO

• Responsible for opening new consumer accounts and services.
• Display excellent communication and servicing skills when engaging with clients through oral and written means.
• Identify customer needs during interaction while identifying opportunities to grow customer relationships through a disciplined sales focus.
• Create and maintain strong client relationships.
• Multi-task and offer a supportive team perspective.
• Comply with bank security and operational policies/procedures.
• Display excellent communication and servicing skills when engaging with clients through oral and written means.
• Master computer programs used to assist clients in daily needs as well as any software skills necessary for branch automation and efficiency such as service events, workflows, email, etc.
• Acquire and maintain through training and education an understanding of all regulatory compliance requirements as they relate to this
• Conduct client facing transactions such as deposits, withdrawals, payments, as needed on rotation, etc.
• Operate within guidelines for cash balancing and error resolution.
• Support operational functions such as ITM balancing, vault balancing, card @ once daily audits, shipment, open and closing, etc. as needed.
• Help clients with simple service issues such as debit card replacement, PIN changes, stop payments, dormant accounts, etc.
• Consistently demonstrate MVB Core Values.
• Demonstrate desire to cross train by learning complex business account opening skills and treasury product sales and setup before transitioning to RBII role.
• Demonstrate the desire to participate in community relations events/activities (CRA).
• Maintain professionalism with clients at every touchpoint.

EDUCATION & WORK EXPERIENCE

• High school diploma or equivalent.
• 2 years of cash handling experience or equivalent customer service experience.
• 1 year or more in customer service in banking, financial services or goal driven sales position preferred.
• Solid oral and written communication skills.

BENEFITS AT MVB

MVB Financial Corp., ("MVB") offers an excellent selection of benefits for regular, part-time and full-time Team Members, including:

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage

We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.