Relationship Banker: Elevate Clients’ Financial Lives

Bank of America; Hanford (CA); On-site; USD 71,635,000 - 76,823,000; Full time

Job summary

Bank of America is hiring in California to staff a lobby client associate. You educate clients on self-service options (ATM/ online/mobile) and process cash transactions with accuracy while building trust and guiding clients toward solutions that meet their goals.

The role emphasizes relationship-building, adherence to policies, and providing excellent service to drive a positive client experience across branches.

Qualifications

• High School Diploma or GED required.
• Experience in financial services desirable.
• Willingness to work weekends and extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer focus

Problem Solving

Relationship Building

Communication skills

Education

High School Diploma / GED

Job description

Bank of America is hiring in California to staff a lobby client associate. You educate clients on self-service options (ATM/ online/mobile) and process cash transactions with accuracy while building trust and guiding clients toward solutions that meet their goals.

The role emphasizes relationship-building, adherence to policies, and providing excellent service to drive a positive client experience across branches.