Relationship Banker: Elevate Client Experience & Solutions

Jobtailor; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a proactive bank associate in Cincinnati, OH to engage clients, guide them through self-service options, and handle cash transactions with accuracy and care.

You will discuss financial goals with clients, connect them to suitable solutions, and uphold regulatory standards while delivering exceptional service. Weekend and extended hours flexibility is required as needed.

Qualifications

• Demonstrates enthusiasm, motivation, and strong work ethic with a client-first mindset.
• Collaborates effectively to achieve results and build relationships with clients.
• Delivers an experience that improves clients' financial lives and meets needs.
• Identifies solutions for new and existing clients based on their needs.
• Communicates clearly and confidently with clients and colleagues across channels.
• Learns and adapts to new information and technology platforms.
• Educates clients on using self-service banking technologies (ATM, online, mobile).
• Applies critical thinking and problem-solving to client needs while following laws and bank guidelines.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions via self-service resources.
• Accurately and efficiently process cash transactions for clients.
• Conduct in-depth conversations to understand clients' financial and life priorities.
• Connect clients to banking solutions that meet their goals.
• Support the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet ongoing financial needs.
• Follow established processes and regulations in daily activities.

Skills

Client Engagement

Cash Handling Experience

Sales Experience

Financial Knowledge

Problem-Solving Skills

Education

Bachelor's Degree

Associate's Degree in Business Management

Associate's Degree in Business Administration

Associate's Degree in Finance

Tools

ATM

Online Banking

Mobile Banking

Job description

Jobtailor is seeking a proactive bank associate in Cincinnati, OH to engage clients, guide them through self-service options, and handle cash transactions with accuracy and care.

You will discuss financial goals with clients, connect them to suitable solutions, and uphold regulatory standards while delivering exceptional service. Weekend and extended hours flexibility is required as needed.