Relationship Banker: Elevate Client Experience

Jobtailor; Camden (NJ); On-site; USD 34,000 - 46,000; Full time

Job summary

Jobtailor is seeking a frontline Banking Center Associate in the United States to educate clients on self-service options and assist with transactions via ATM, online banking, and mobile banking. You will build relationships, manage cash, and drive a superior client experience while following regulations and risk controls.

Flexibility to work weekends and extended hours at multiple financial centers is required to meet client needs and support growth in a fast-paced banking environment.

Qualifications

• Enthusiastic, highly motivated self-starter with strong work ethic and results focus.
• Collaborates effectively to get things done and build relationships.
• Delivers experiences that improve clients' financial lives.
• Confident in identifying solutions for client needs.
• Communicates effectively and confidently with all clients.
• Learns and adapts to new information and technology platforms.
• Educates clients on self-service banking (ATM, online, mobile).
• Applies critical thinking and problem-solving to meet needs.
• Follows processes and regulatory guidelines.
• Manages time and capacity efficiently.
• Willing to work weekends/extended hours at various locations.

Responsibilities

• Engages clients in lobby to educate and assist with self-service resources.
• Processes cash transactions accurately and efficiently.
• Converses with clients to understand financial goals and connect to solutions.
• Supports risk culture and operational excellence.
• Builds relationships to meet financial needs.
• Adheres to laws and internal guidelines in daily activities.
• Grows knowledge by partnering with experts in banking areas.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and satisfaction.
• Manages cash responsibilities.

Skills

Cash Transaction Processing

Self-Service Banking

Mobile Banking

Online Banking

ATM Operations

Effective Communication

Collaboration

Problem-Solving

Time Management

Motivation

Job description

Jobtailor is seeking a frontline Banking Center Associate in the United States to educate clients on self-service options and assist with transactions via ATM, online banking, and mobile banking. You will build relationships, manage cash, and drive a superior client experience while following regulations and risk controls.

Flexibility to work weekends and extended hours at multiple financial centers is required to meet client needs and support growth in a fast-paced banking environment.