Relationship Banker: Elevate Client Banking & Solutions

Truist; Fayetteville (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Truist Bank is seeking a Regular, full-time teller/customer service associate in the United States (NC). You will deliver timely and accurate client transactions, educate customers on digital banking, and support sales activities to identify client needs and opportunities.

The role emphasizes high-quality service, strong interpersonal skills, and the ability to work flexible hours including weekends, with opportunities to grow in a retail banking environment.

Qualifications

• High school diploma or equivalent.
• Two years of teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to master personal computer (PC) keyboard and software skills necessary for branch automation.

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.

Skills

Customer service

Interpersonal skills

Teller/cash handling experience

Multi-tasking

PC/keyboard skills

Education

High school diploma

Tools

Microsoft Office

Job description

Truist Bank is seeking a Regular, full-time teller/customer service associate in the United States (NC). You will deliver timely and accurate client transactions, educate customers on digital banking, and support sales activities to identify client needs and opportunities.

The role emphasizes high-quality service, strong interpersonal skills, and the ability to work flexible hours including weekends, with opportunities to grow in a retail banking environment.