Relationship Banker: Elevate Client Banking & Solutions

National Black MBA Association; Atlanta, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Bank of America in Atlanta seeks a Client Services Associate to engage clients in the lobby, educate on self-service resources, and process cash transactions accurately.

You will build relationships, follow procedures, and connect clients to financial solutions while meeting regulatory requirements. Weekend and extended hours may be required.

This role emphasizes service quality, teamwork, and a commitment to helping clients achieve their financial goals.

Qualifications

• Required: high school diploma or equivalent; ability to learn and adapt to technology platforms.
• Desired: bachelor's degree or related associate degree in business, finance, or similar.

Responsibilities

• Engages clients in the lobby to educate and assist with transactions via self-service resources (mobile/online banking, ATM).
• Processes cash transactions accurately and efficiently.
• Builds relationships to meet clients' financial needs and connects clients to suitable solutions.
• Follows established processes and guidelines to comply with laws and regulations.
• Manages center traffic, appointments, and outbound calls; drives client experience.

Skills

Adaptability

Customer and Client Focus

Relationship Building

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Sales experience

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree or business/s finance associate degree

Job description

Bank of America in Atlanta seeks a Client Services Associate to engage clients in the lobby, educate on self-service resources, and process cash transactions accurately.

You will build relationships, follow procedures, and connect clients to financial solutions while meeting regulatory requirements. Weekend and extended hours may be required.

This role emphasizes service quality, teamwork, and a commitment to helping clients achieve their financial goals.