Relationship Banker | Downtown Glenview

Busey Bank; Glenview (IL); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical, dental, vision insurance

Company-paid life insurance

Wellness incentives

Employee assistance program

Job summary

Busey Bank is looking for a Relationship Banker located in Glenview, Illinois. This role combines teller duties with personalized customer service and involves conducting transactions, opening accounts, and managing complex banking tasks.

The successful candidate will need strong interpersonal skills and prior banking or sales experience. The position offers a competitive salary range of $20.00-$22.00 per hour and a comprehensive benefits package including a 401(k) match and health insurance.

Qualifications

• Strong sales and customer service skills are essential.
• Excellent oral and written communication skills are required.
• Basic math and accounting functions needed.

Responsibilities

• Engage customers with personalized service and build lasting relationships.
• Promote and cross-sell bank products accordingly.
• Open and manage diverse accounts as needed.
• Process transactions with accuracy and balance cash drawer.

Skills

Strong sales and customer service skills

Strong oral and written communication skills

Basic math and accounting functions

Education

High School diploma

Previous banking and/or sales experience

Knowledge of Microsoft Office

Job description

Position Summary

The Relationship Banker role combines the duties of a teller with those of a relationship banker, offering personalized customer service, conducting financial transactions, and cross‑selling products and services. The Relationship Banker is also responsible for handling complex banking tasks, such as opening new accounts and assisting with account maintenance, ensuring a seamless and comprehensive customer experience.

Responsibilities

Customer Service & Relationship Building

• Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.
• Identify customer needs and offer solutions through the bank’s products and services.
• Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.
• Resolve customer concerns and issues promptly, ensuring a positive experience.

Sales & Referrals

• Promote and cross‑sell bank products.
• Assist customers in understanding various product offerings and provide tailored financial advice, referring customers to other lines of business as appropriate.

Account Management

• Open and manage a variety of accounts.
• Assist with account maintenance tasks, such as updating account information, processing stop payments, and handling transfers.
• Provide assistance with and support for online banking services and digital banking tools.

Loan & Credit Processing

• Refer clients with credit needs to the appropriate banker or line of business.

Transactions & Cash Handling

• Process transactions with a high degree of accuracy.
• Balance cash drawer and ensure all transactions are correctly recorded at the end of each shift.

Compliance & Risk Management

• Adhere to all bank policies, procedures, and regulatory requirements to ensure accuracy and security of transactions.
• Maintain confidentiality of customer information and ensure compliance with privacy regulations.
• Monitor for potential fraud or suspicious activity, following bank procedures to address issues.

Operational Support

• Assist with branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports.
• Support branch leadership with daily operations, including opening/closing procedures and ensuring compliance with security standards.

Education & Experience

• Knowledge of:
  • Strong sales and customer service skills.
  • Strong oral and written communication skills.
  • Basic math and accounting functions.
• Ability to:
  • Accurately count money.
  • Perform duties and make decisions under frequent time pressures.
  • Stand for extended periods of time.
  • Lift 50 pounds.
• Education and Training:
  • Requires a High School diploma.
  • Requires previous banking and/or sales experience.
  • Requires knowledge of Microsoft Office.
  • Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act), all Relationship Bankers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS). Registration must be active upon hire and maintained thereafter.

Benefits and Compensation

Salary offered is based on factors, including but not limited to the job duties, required qualifications, relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $20.00‑$22.00/hour). Busey provides a competitive Total Rewards package, including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company‑paid life insurance, long‑term disability, supplemental voluntary life insurance, short‑term and long‑term disability, wellness incentives, an employee assistance program, pre‑tax health savings accounts, and flexible spending accounts.

Equal Opportunity & EEO Statement

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. Busey is an Equal Opportunity Employer, including Disability and Veterans.