Relationship Banker: Client Advisor & Banking Solutions

Sacbar; Los Angeles (CA); Hybrid; USD 71,635,000 - 77,146,000; Full time

Job summary

Bank of America in California seeks a Customer Service Banker to assist clients in-branch with transactions, educate on mobile and online banking, and connect customers to suitable solutions.

The role emphasizes building relationships, following compliance, and delivering a positive client experience across self-service channels while supporting evolving financial needs. The position requires weekend hours, strong communication, and a willingness to travel between nearby centers as needed.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships.
• Passion and drive to improve clients' financial lives.
• Able to identify solutions for client needs.
• Confident in educating clients on self-service banking.
• Strong critical thinking and problem-solving skills.
• Willing to work weekends and/or extended hours; travel to nearby centers.
• Armenian or Spanish required.
• Experience in financial services and knowledge of products is a plus.
• One year of demonstrated sales in salary+incentive environment; meeting individual goals.
• Six months of cash handling experience.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate's Degree

Job description

Bank of America in California seeks a Customer Service Banker to assist clients in-branch with transactions, educate on mobile and online banking, and connect customers to suitable solutions.

The role emphasizes building relationships, following compliance, and delivering a positive client experience across self-service channels while supporting evolving financial needs. The position requires weekend hours, strong communication, and a willingness to travel between nearby centers as needed.