Community Relationship Manager I

Trustmark National Bank; Hattiesburg (MS); On-site; USD 70,000 - 100,000; Full time

Job summary

Trustmark National Bank is seeking a Community Relationship Manager I in Hattiesburg, MS to identify client needs and match them with bank products to boost satisfaction and financial well‑being. You will grow a portfolio of business and consumer clients while managing credit risk.

You will cultivate new relationships, engage with community groups, and collaborate with internal partners to deliver tailored financial solutions and cross-sell opportunities.

Qualifications

• Minimum of 5 years' experience in either sales, banking or business development
• Experience properly managing a business loan portfolio with varied terms and collateral, including real estate
• Excellent oral and written communication skills
• Demonstrated effectiveness in sales and business development
• Demonstrated ability to develop professional working relationships with customers and internal partners
• Demonstrated effectiveness in negotiation and decision‑making skills to serve the best interest of the bank and borrower
• Familiarity with products and services offered by financial services institutions
• Developed understanding of business lending, credit analysis, and credit approval processes as well as pertinent bank policies and external regulations
• Advanced knowledge of Microsoft Word and Excel applications
• Four‑year college degree in business, finance, accounting or related field of study with 5 years of customer relationship management experience in banking or similar field preferred

Responsibilities

• Attracts new business relationships and expands existing business relationships through the call program
• Participate in community, professional, and trade organizations
• Advise and counsel directly with customers to understand their financial needs and appropriate products and services to offer them
• Originate and submit credit requests promptly for decisioning via organized loan packages that present the needed credit documentation and identify the appropriate credit issues
• Provide high level of customer service to existing clients to build relationships, to expand development of business, and to identify and create cross‑selling opportunities for other product lines
• Practice business development skills by performing business calls to customers and prospective customers to gain further experience in outside loan production, negotiations and support achievement of growth goals
• Mitigate credit weaknesses, past dues and exceptions through proper loan portfolio management skills including proper risk analysis and identification of risk rate, early renewal processing, loan document preparation and closing, collateral analysis, past due collection management, etc. Work with Audit, Loan Review and the Office of the Comptroller of Currency as needed
• Assess and prioritize simultaneous multiple responsibilities effectively
• All work must be performed within the bank's guidelines, policies, procedures and standards of performance
• Perform additional duties as assigned

Skills

Sales

Business development

Relationship management

Negotiation

Communication

Education

Bachelor’s degree in business/finance

Tools

Microsoft Word

Microsoft Excel

Job description

Community Relationship Manager I

Job Information

• Location: US-MS-Hattiesburg
• Job ID: 2026-19845
• Category: Commercial Banking
• Type: Regular Full-Time
• Job Grade: 14
• FLSA Status: Exempt
• Working Hours: 8-5 Mon-Fri
• Job Location: Company: Business Banking Hattiesburg - 14881

Overview

This position is responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer's satisfaction, loyalty, and financial well‑being. This position will develop proactive sales/service efforts and portfolio management skills to grow a portfolio of business and consumer clients while mitigating credit risk.

Responsibilities

• Attracts new business relationships and expands existing business relationships through the call program.
• Participate in community, professional, and trade organizations.
• Advise and counsel directly with customers to understand their financial needs and appropriate products and services to offer them.
• Originate and submit credit requests promptly for decisioning via organized loan packages that present the needed credit documentation and identify the appropriate credit issues.
• Provide high level of customer service to existing clients to build relationships, to expand development of business, and to identify and create cross‑selling opportunities for other product lines
• Practice business development skills by performing business calls to customers and prospective customers to gain further experience in outside loan production, negotiations and support achievement of growth goals
• Mitigate credit weaknesses, past dues and exceptions through proper loan portfolio management skills including proper risk analysis and identification of risk rate, early renewal processing, loan document preparation and closing, collateral analysis, past due collection management, etc. Work with Audit, Loan Review and the Office of the Comptroller of Currency as needed.
• Assess and prioritize simultaneous multiple responsibilities effectively.
• All work must be performed within the bank's guidelines, policies, procedures and standards of performance.
• Perform additional duties as assigned.

Qualifications

• Minimum of 5 years' experience in either sales, banking or business development
• Experience properly managing a business loan portfolio with varied terms and collateral, including real estate
• Excellent oral and written communication skills
• Demonstrated effectiveness in sales and business development
• Demonstrated ability to develop professional working relationships with customers and internal partners
• Demonstrated effectiveness in negotiation and decision‑making skills to serve the best interest of the bank and borrower
• Familiarity with products and services offered by financial services institutions
• Developed understanding of business lending, credit analysis, and credit approval processes as well as pertinent bank policies and external regulations
• Advanced knowledge of Microsoft Word and Excel applications
• Four‑year college degree in business, finance, accounting or related field of study with 5 years of customer relationship management experience in banking or similar field preferred

Physical Requirements & Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.

Disclaimer: Management retains the right to add, delete or modify the responsibilities and qualifications of the position at any time.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third‑party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.