Relationship Banker - Branch Manager I

Trustmark National Bank; Daphne (AL); On-site; USD 75,000 - 105,000; Full time

Job summary

Trustmark National Bank in Daphne, AL seeks a Relationship Banker – Branch Manager I to oversee the branch, drive growth, and lead staff in sales, service and lending activities. You will develop business, conduct client meetings, and manage loan applications and portfolio with regulatory oversight.

The role emphasizes strong leadership, customer focus, and the ability to meet sales goals while ensuring compliance and excellent service.

Qualifications

• Four-year college education or equivalent banking experience.
• Three years platform banking experience or five years progressive experience in related areas.
• Supervisory experience or Trustmark training.
• Ability to meet sales goals in a retail environment.
• Strong interpersonal and communication skills, both verbal and written.
• May require NMLS registration.
• Ability to sit for long periods and use a computer.

Responsibilities

• Lead branch growth, referrals, wallet share, deposits and loans.
• Conduct sales calls and customer meetings.
• Take and process loan applications, manage portfolio and ensure regulatory compliance.
• Guide branch staff toward sales, service, and operational goals while mitigating risks.
• Hold productive branch meetings focused on market share and profitability.
• Interview and mentor branch personnel and manage day-to-day activities.

Skills

Branch leadership

Sales & business development

Customer service

Interpersonal communication

Regulatory compliance knowledge

Education

Four-year college education or banking experience

Job description

Relationship Banker - Branch Manager I

Location: US-AL-Daphne

Job Details

Job ID: 2026-19936 Category: Branch Banking Type: Regular Full-Time Job Grade: 10 FLSA Status: Exempt Working Hours: Mon-Fri, 8am-5pm Job Location: Daphne - 13526

Overview

To be responsible for the overall management of the branch and its personnel and operations in a manner which maximizes growth and profitability through effective sales, service, and lending activities.

Responsibilities

• Lead (or potentially assist in leading) the branch's efforts in business development, referrals to other lines of business, increase in wallet share, fee income, deposits, and loans. The direction and significance of these various efforts are determined by the overall bank's current focus, campaign, or needs.
• Conduct sales calls and customer meetings.
• Take and process loan applications, interview applicants, and clear exceptions and past dues. Manage loan portfolio and help/service customers. Must stay up to date with current regulations and processes.
• Ensure marketing materials and personnel in the branch comply with current regulations and policies.
• Steer branch and personnel towards superior sales, service, and operations and outline a path for reaching or exceeding goals while mitigating risks and losses.
• Conduct productive branch meetings/huddles with effective communication and an emphasis on business development, market share and profitability.
• Interview prospective employees.
• Mentor, train, coach, and manage branch personnel for day-to-day activities, along with their team member's individual growth/improvement.
• Manage, among other things: scheduling, performance appraisals, cash items, balancing of ITM, ATM, and cash dispenser, review night deposit log, night deposit contracts, safe deposit records, branch audits, employee time reporting along with other typical management duties and tasks.
• Potentially participate in visible roles in the community in civic and other service organizations.
• Perform additional duties as assigned.

Qualifications

• Four-year college education or equivalent banking experience
• Three (3) years platform banking experience -OR- Minimum of five (5) years proven and progressive experience in one or more of the following areas:
  • Banking experience (credit, treasury management, etc.)
  • Business development
  • Related financial services experience
• Highly developed supervisory experience or Trustmark's Development Associate training
• Ability to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform tasks
• Strong interpersonal and communication skills (both verbal and written)
• Time management skills
• Exceptional customer service abilities
• Extensive understanding of Retail Banking products and services, along with a working knowledge of other lines of business
• May require registration with the National Mortgage Licensing System and Registry (NMLS)
• Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
• Proven experience in managing a loan portfolio preferred.

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.