Relationship Banker

Support.com; Westland (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in retail banking seeks a Relationship Banker in Westland, Michigan. This role focuses on building customer relationships, executing marketing strategies, and ensuring compliance while delivering exceptional service. The successful candidate will support banking center operations and may occasionally work Saturdays.

Benefits

Paid Time Off (PTO)

Health, Dental, Vision benefits

401k match

Tuition Assistance Program

Employee Assistance Program

Qualifications

• Experience in retail banking or similar roles preferred.
• Strong customer relationship skills.
• Ability to adopt digital banking solutions.

Responsibilities

• Conduct proactive marketing activities for customer attraction.
• Ensure compliance with relevant laws and policies.
• Provide excellent customer service across all interactions.

Skills

Customer Service

Compliance

Marketing

Collaboration

Education

Bachelor's degree preferred

Tools

CRM tools

Job description

What we can offer you:

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time Employees
• Health, Dental, Vision, 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities include conducting marketing activities to uncover customer needs, providing solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer-centric experience, maintaining disciplined operational objectives, all while striving for excellence in execution. This position will support Banking Centers within the District and may require working occasional Saturdays.

Position Responsibilities:

Marketing Activities:

• Execute proactive marketing activities for customer attraction, retention, and expansion.
• Complete assigned daily planning activities.
• Provide effective customer onboarding and engagement by strengthening new customer relationships, introducing products and services, addressing questions, and following up promptly.
• Act as a digital ambassador to transition customers to digital solutions.
• Initiate financial wellness conversations to add value to customer relationships.
• Support portfolio management efforts to retain, expand, and increase customer base.
• Assist in community outreach events to foster new business relationships.
• Utilize CRM tools effectively.

Operational Risk:

• Ensure compliance with laws, regulations, policies, and procedures.
• Complete necessary compliance training.
• Manage operational and risk activities related to the RB role.
• Adhere to risk assessment and compliance standards.
• Control and mitigate losses by following policies and procedures.

Customer Experience Management:

• Engage in Banker Readiness by gaining in-depth product knowledge.
• Lead banking center activities in the absence of the Manager.
• Assess customer needs and add value.
• Educate customers and fulfill requests.
• Resolve complaints effectively.
• Deepen existing relationships.
• Follow customer experience guidelines and feedback.
• Complete Comerica Platform Training.
• Provide excellent customer service across all interactions.
• Perform routine Teller transactions as needed.
• Maintain confidentiality and customer trust.

Partnership:

• Enhance collaboration within the Banking Center.
• Identify opportunities to introduce customers to partners for added value.