Relationship Banker

Valley National Bank; Totowa (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Valley National Bank is seeking a customer-focused professional in Totowa, NJ to enhance relationships and drive sales across core banking products. The role emphasizes strong service, trust-building, and proactive financial solutions for clients.

You will engage with customers, promote online/mobile banking, and support community CRA initiatives while ensuring compliance and accurate cash handling in a fast-paced branch environment.

Responsibilities

• Grow existing customer relationships and acquire new ones through sales execution and cross selling.
• Deliver exceptional customer service aligned with the bank's mission.
• Educate customers on bank products and services and cross-sell to meet financial needs.
• Present a confident and professional demeanor to establish trust and recommend financial solutions.
• Meet with customers to conduct financial needs assessments and discuss loan products.
• Demonstrate and promote online and mobile banking capabilities.
• Participate in CRA initiatives and community events, and report significant issues to management.
• Maintain cash drawer accuracy and operate teller equipment including cash recyclers and coin machines.
• Serve as Vault Teller to manage branch cash levels within established limits.
• Adhere to code of conduct and all bank policies and procedures.

Job description

Responsibilities include but are not limited to:

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.