Relationship Banker

Bank of America; Seattle (WA); On-site; USD 100,000 - 125,000; Full time

Job summary

Bank of America is seeking a Relationship Banker in Seattle who is committed to providing personalized client care. The role involves educating clients on digital solutions and managing cash transactions. Candidates should have a high school diploma and strong skills in customer service and relationship building.

Benefits

Paid Time Off

Healthcare Benefits

Childcare Reimbursement

Tuition Reimbursement

Employee Discount Program

Qualifications

• Minimum education is a High School Diploma.
• Strong customer focus and problem-solving skills are essential.
• Ability to build lasting relationships with clients.

Responsibilities

• Engage clients to educate and assist with transactions.
• Build relationships to meet clients' financial needs.
• Manage cash responsibilities efficiently.

Skills

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities:

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills:

• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Prospecting
• Referral Identification
• Referral Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

[Bankers working with clients in-person and on video chat.]

As a Relationship Banker at Bank of America, my job is to develop lasting relationships with the clients I serve. It’s important to me to provide personalized client care while helping people navigate complex financial decisions.

Right from the beginning of my career with Bank of America, I was set up for success.

Trained by the award-winning Academy at Bank of America

The onboarding and training I received through Bank of America’s award-winning Academy offered personalized support, dedicated training time, and coaching that helped me prepare for the job.

Not only am I able to handle all types of transactions, I also help clients figure out what matters most to them so I can provide solutions and guidance to meet their financial needs. I am always learning and it is critical that I maintain my credibility by keeping up to date with our products, services, tools and resources.

[Bank employees in a meeting listening to a manager presentation.]

I meet with clients regularly, either in-person or virtually, to fulfill their account maintenance needs. I help them adapt to new digital solutions, like using the various capabilities of our Mobile Banking App, and can assist with any transactions needed in the Financial Center. Staying up-to-date on the latest digital tools, and educating my clients, is key to my success.

[Bank employees speaking with and listening to clients.]

I have to be efficient and know how to leverage the expertise of my teammates. Some days are more challenging than others. Between helping clients adopt new technologies, attending team meetings, and nurturing client relationships, I stay pretty busy.

Sometimes I work weekends or extended hours, but my role gives me the opportunity to learn the basics of banking and client management. There are many opportunities for growth and career progression, whether I’m looking to advance to a leadership position or specialize in lending, small business, or investments.

There are so many great benefits, including paid time off, competitive pay and healthcare, childcare reimbursement, and even tuition reimbursement.

- Employee Discount Program

And I’m grateful to work for a company that promotes inclusion and understanding.

I know Bank of America is invested in helping me reach my full potential, so I can help my clients reach theirs. We all have goals. Pursue yours at Bank of America.

Bank of America logo

Bank of America and its affiliates recruit and hire qualified candidates without regard to race, religion, color, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability, or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concepts of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. We also prohibit discrimination on other bases such as ancestry, medical condition, or marital status under applicable laws. Candidates must possess authorization to work in the United States, as it is not the practice of Bank of America to sponsor individuals for work visas.

$24.00 - $26.27hourly pay, offers to be determined based on experience, education and skill set.

This role is compensated with a base salary and is not incentive eligible.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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