Relationship Banker

borderbank; Roseau (MN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

HSA + Employer Contribution

401(k) + Employer Match

Life Insurance

Long-Term Disability

Employee Assistance Program (EAP)

Education Assistance

Parental Leave

Childbirth Recovery Leave

And more!

Job summary

Border Bank in Roseau, MN seeks a Relationship Banker to deliver exceptional customer experiences, assist with deposits, and educate customers on banking products. You will support teller duties, maintain compliance, and promote digital banking tools to enhance accessibility and convenience.

The role emphasizes building deposit relationships, cross-selling appropriate products, and collaborating with other departments to meet customer needs. Strong communication and service mindset required.

Qualifications

• High School diploma or equivalent is required.
• Prefer 2-3 years of customer service or sales experience.
• Ability to educate customers on banking products.

Responsibilities

• Educate customers on banking products and services.
• Provide exceptional customer experience from start to finish.
• Refer customers to appropriate departments for products outside Retail.
• Guide customers to maximize digital banking tools.
• Perform paying and receiving functions and teller duties.
• Adhere to Bank Secrecy Act, privacy, and funds availability rules.
• Maintain cash drawer accuracy and balance.
• Assist in branch capture and ATM balancing.
• Support daily branch operations and equipment maintenance.

Skills

Customer service

Sales

Communication

Education

High School diploma or equivalent

Job description

Applications will be accepted until the Relationship Banker position at the Roseau, Minnesota Border Bank is filled.

As a Relationship Banker you will provide exceptional customer experience, assist with new deposit accounts, educate customers and prospects on appropriate products, assist on the teller line, and support the overall growth efforts of the bank. The Relationship Banker will assist customers with all teller functions and will need to understand related compliance regulations related to applicable bank services.

Relationship Banker Accountabilities:

• Knowledgeable about and educate customers on additional banking products and services such as Checking and Savings Accounts, Certificates of Deposit, IRAs, Debit Cards and Electronic Banking. Always prioritize the customer's best interest in sales related activities.
• Create an exceptional customer experience from start to finish.
• Be familiar with other products the bank offers and actively build partnerships with those who sell them. Refer customers to the appropriate department/individual for products outside of Retail and establish deposit relationships to compliment customers of other parts of the bank.
• Be an expert in digital banking, guiding customers to maximize the accessibility and convenience of their account with these tools.
• Demonstrate flexibility and willingness to learn additional functions to meet business and customer needs.
• Complete all account establishment and servicing in accordance with bank policy and procedure.
• Demonstrate accuracy and attention to detail in all operational duties.

Teller Operations and Functions:

• Perform paying and receiving functions for customers. This will include but is not limited to deposits, withdrawals, transfer requests, and the sale of monetary instruments.
• Understand and comply with the related laws and compliance regulations that pertain to the job function. Examples include Bank Secrecy Act, Privacy, and Funds Availability. This includes also following bank-wide policies and procedures.
• Accuracy in cash counting, ensuring cash drawer is in balance, within assigned limits and is kept secure at all times.
• Assist in running branch capture/proof and adhere to the appropriate daily schedule for completion.
• Other duties may include, maintaining branch equipment and reporting any issues to supervisor, filling/balancing of the ATM, processing night and mail deposits, and currency exchange.

Schedule

• Shift is 8:00am to 5:00pm Monday through Friday and rotating Saturdays 7:45am to 12:15pm.
• Hours worked on Saturday are paid at double time rate!

Relationship Banker Education and Experience:

• High School diploma or equivalent.
• Prefer 2-3 years customer service/sales experience.

Benefits:

• Paid Time Off & Paid Holidays
• Childbirth Recovery Leave & Parental Leave
• Health, Dental, & Vision Insurance
• Flexible Spending Account
• HSA + Employer Contribution
• 401(k) + Employer Match
• Bank paid Life Insurance & Long-Term Disability
• Employee Assistance Programs (EAP)
• Education Assistance
• And more!

Join our team!