Relationship Banker

associatedbank; La Crosse (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Associated Bank is hiring a Relationship Banker to connect with customers and deliver exceptional service. You will process transactions, open new accounts, and identify opportunities to recommend products and services that help customers achieve their financial goals.

You will collaborate with specialists across insurance, mortgage and other teams to provide comprehensive solutions, while upholding branch policies and regulatory compliance.

Qualifications

• High school diploma or equivalent, or education and experience mix.
• Up to 2 years of customer-facing sales and/or service experience.
• Experience in banking, financial services, or retail sales is a plus.

Responsibilities

• Deliver outstanding customer service by efficiently processing transactions and addressing customer needs.
• Identify opportunities to recommend products and services that support customers' financial wellness.
• Open new accounts and build lasting relationships through personalized service.
• Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions.
• Support the operational integrity and compliance of the branch, adhering to all policies and regulations.
• Educate customers on digital banking options and demonstrate tools that enhance their banking experience.

Skills

Customer service

Sales experience

Education

High school diploma or equivalent

Job description

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Join Associated Bank as a Relationship Banker. In this role you will build relationships with customers, provide exceptional service, process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands‑on experience, complete banker certification, and advance within our organization.

Key Accountabilities

• Deliver outstanding customer service by efficiently processing transactions and addressing customer needs.
• Identify opportunities to recommend products and services that support customers' financial wellness.
• Open new accounts and build lasting relationships through personalized service.
• Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions.
• Support the operational integrity and compliance of the branch, adhering to all policies and regulations.
• Participate in the Banker Roadmap program, completing training milestones and certification requirements.
• Educate customers on digital banking options and demonstrate tools that enhance their banking experience.
• Promote bank offerings and engage prospective customers through community and in‑store outreach.

Education & Experience

• High school diploma or equivalent, or a combination of education and experience.
• Up to 2 years of customer‑facing sales and/or service experience.
• Preferred: Experience in banking, financial services, or retail sales.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off for volunteer work in your community.
• Opportunities to connect with others through diversity‑focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well‑being programs, parental leave, an employee stock purchase plan, military benefits, and more.
• Personal banking, loan, investment, and insurance benefits.

Equal Opportunity Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. All qualified applicants are considered without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected class.

Compliance Statement: Fully complies with all applicable enterprise policies and procedures, including the Bank Secrecy Act, and is a participant in the E‑Verify Program. Guided by training materials, Responsible for reporting suspicious activity to Financial Intelligence and all customer complaints as prescribed. Responsible to report ethical concerns to the Anonymous Ethics Hotline.