Relationship Banker

Support.com; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Support.com seeks a Relationship Banker to enhance customer relationships and oversee marketing strategies in Retail Banking Centers. The role requires conducting operational activities, ensuring compliance, and delivering exceptional customer service. This position is ideal for candidates with strong marketing and relationship management skills who are committed to driving revenue growth.

Benefits

Career Growth Opportunities

Incentive Program

Paid Time Off (PTO)

Health, Dental, Vision Insurance

Employee Assistance Program

Tuition Assistance

Retirement Plan with Match

Employee Stock Purchase Plan

Qualifications

• Strong interpersonal skills for relationship building.
• Ability to manage compliance and risk activities effectively.
• Proven marketing skills to attract and retain customers.

Responsibilities

• Execute proactive marketing for customer attraction.
• Manage operational risk and compliance standards.
• Conduct effective onboarding and enhance customer relationships.

Skills

Customer Service

Relationship Management

Marketing

Financial Wellness

Compliance

Education

Bachelor's Degree in Business or related field

Tools

CRM tools

Job description

What we can offer you:

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time Employees
• Health, Dental, Vision, 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities include conducting marketing activities to uncover customer needs, providing solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer-centric experience, maintaining disciplined operational objectives, and striving for excellence in execution. This position supports Banking Centers within the District and may require working occasional Saturdays.

Position Responsibilities:

Marketing Activities:

• Execute proactive marketing activities for customer attraction, retention, and expansion.
• Complete assigned daily planning activities.
• Provide effective customer onboarding and engagement by strengthening new customer relationships, introducing products and services, addressing questions, and following up promptly.
• Act as a digital ambassador to transition customers to digital solutions.
• Initiate financial wellness conversations to add value to customer relationships.
• Support portfolio management efforts to retain, expand, and increase the customer base.
• Assist in community awareness events to increase outreach and foster new business relationships.
• Utilize CRM tools effectively for relationship management.

Operational Risk:

• Ensure compliance with applicable laws, regulations, policies, and procedures.
• Complete necessary compliance training.
• Manage operational and risk activities related to the RB role.
• Follow risk assessment and compliance standards.
• Control and mitigate losses by adhering to policies and procedures.

Customer Experience Management:

• Develop in-depth knowledge of products and services through Banker Readiness.
• Lead banking center activities in the absence of the Banking Manager.
• Assess customer needs and add value accordingly.
• Educate customers and fulfill requests, routine and complex.
• Resolve customer complaints effectively.
• Maintain and deepen customer relationships.
• Follow customer experience guidelines to impact service quality positively.
• Complete Comerica Platform Training Program successfully.
• Provide excellent customer service across all interactions.
• Perform routine Teller transactions as needed.
• Maintain confidentiality of customer information and bank operations.

Partnership:

• Enhance collaboration within the Banking Center.
• Identify opportunities to introduce customers to banking partners.