Relationship Banker

Valley National Bank; East Farmingdale (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Valley National Bank is seeking a customer-focused professional in New York to grow relationships, open accounts, and cross-sell loan products. You will educate clients on bank services and promote online banking, while delivering courteous, accurate service.

You will handle transactions, maintain cash drawers, and support branch operations, including vault duties and CRA initiatives, ensuring regulatory compliance and customer satisfaction.

Responsibilities

• Grow existing customer relationships through proactive sales execution and lead management.
• Present a friendly, professional, and solution-oriented service approach.
• Educate customers on bank products and cross-sell to meet financial needs.
• Conduct financial needs assessments and open accounts (checking, savings, CDs, IRAs).
• Discuss and sell loan products to customers and prospects.
• Promote online and mobile banking capabilities to customers.
• Assist management in coaching branch staff and participate in CRA initiatives.
• Process transactions accurately, balance cash drawer, and use teller equipment.
• Serve as Vault Teller to manage cash levels and currency orders.

Job description

Responsibilities include but are not limited to:

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.