Relationship Banker

Valley National Bank; Little Falls (NJ); On-site; USD 38,000 - 48,000; Full time

Job summary

Valley National Bank is seeking a customer-focused Teller to grow existing relationships and attract new clients at our Little Falls, NJ branch. You will open new accounts, discuss loan products, and promote online and mobile banking to enhance customer experience.

The role emphasizes accurate cash handling, compliance with banking policies, and providing full-service financial solutions while engaging with the community and CRA initiatives.

Qualifications

• Open new accounts (checking, savings, CDs, IRAs) and discuss/sell loan products.
• Provide full-service support and financial solutions to meet customer needs.
• Demonstrates and promotes online and mobile banking capabilities.
• Adhere to bank policies, code of conduct, and regulatory requirements.
• Conduct financial needs assessments and maximize sales opportunities.
• Maintain cash drawer and operate teller equipment.

Responsibilities

• Focus on growing existing customer relationships and acquiring new ones through sales execution and proactive cross selling.
• Deliver exceptional customer service aligned with the bank's mission and professional standards.
• Maintain knowledge of all bank products to educate customers and cross-sell.
• Present a confident professional demeanor to build trust and identify customer needs.
• Meet with customers to assess financial needs and open accounts; discuss loans as appropriate.
• Promote online/mobile banking capabilities to customers.
• Participate in CRA initiatives and community events; support branch staff and coaching.
• Process customer transactions efficiently using available technology; balance cash drawer.
• Serve as Vault Teller managing currency/coin orders within limits.
• Report significant issues to management and maintain compliance.

Skills

Customer service

Cross-selling

Sales execution

Lead management

Financial needs assessment

Knowledge of bank products

Communication

Solution oriented service

Tools

Teller scanning equipment

Cash recyclers

Cash dispensers

Coin machines

Job description

Responsibilities include but are not limited to:

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.