Relationship Banker

Valley National Bank; Cedar Grove (NJ); On-site; USD 34,000 - 52,000; Full time

Job summary

Valley National Bank is seeking a client-focused branch associate to grow relationships and expand banking services in Cedar Grove, NJ. You will handle accounts, loans, and deposits, while promoting online and mobile banking to customers.

The role emphasizes friendly service, accurate cash handling, and collaboration with branch staff to meet service standards. Experience in retail banking and strong sales orientation are valued.

Qualifications

• Experience in delivering in-branch customer service and sales.
• Ability to educate customers on bank products and services.
• Strong communication and interpersonal skills.

Responsibilities

• Grow existing customer relationships and acquire new ones through sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service aligned with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of bank products and services and cross-sell to meet financial needs.
• Present a confident and professional demeanor to establish trust and recommend financial solutions.
• Meet with customers to assess needs, maximize sales opportunities, open accounts (checking, savings, CDs, IRAs) and discuss loan products.
• Promote online and mobile banking capabilities.
• Meet service quality standards and assist in coaching branch staff.
• Perform customer transactions efficiently using teller equipment and balance cash drawers.
• Serve as Vault Teller managing currency and coin orders within limits.
• Participate in community events and CRA initiatives.

Skills

Sales

Customer service

Cross-selling

Cash handling

Communication

Tools

Teller terminals

Cash recyclers

Job description

Responsibilities include but are not limited to:

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.