REHABILITATION SERVICES TECHNICIAN

Arizona State Government; Casa Grande (AZ); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Affordable medical, dental, life and L

ASRS retirement benefit

10 paid holidays per year

Paid vacation and sick time

Parental Leave

Job summary

Department of Economic Security (DES) in Arizona seeks a Rehabilitation Services Technician to support the Rehabilitation Services Administration. The role involves briefing applicants on Vocational Rehabilitation, scheduling orientations, and assisting clients with appointments while coordinating with vendors and community services.

The position offers hybrid work within Arizona, with a Minimum two days in the office and opportunities to work remotely part-time.

Qualifications

• Knowledge of federal and state laws governing Vocational Rehabilitation.
• Guidelines and best practices for Vocational Rehabilitation programs.
• Disabilities knowledge and available community resources.
• Proficient with MS Office, Google Suite, internet apps and email.

Responsibilities

• Assist counselor with case management and team support.
• Interview applicants and document disability and sociodemographic information.
• Maintain up-to-date client files and progress notes.
• Provide referrals to community organizations and services.
• Communicate appointment reminders to clients and coordinate scheduling.
• Explain Rehabilitation Services Administration programs to applicants.

Skills

Caseload management

Data entry

Written communication

Verbal communication

Microsoft Office

Google Suite

Education

AA/AS in human services or related field

21 semester hours in human services + 1 year experience

GED + 2 years experience in rehab program

Tools

Microsoft Office

Google Suite

Email

Internet applications

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

REHABILITATION SERVICES TECHNICIAN

Job Location

Division of Employment Rehabilitation Services (DERS) Rehabilitation Services Administration (RSA) 401 North Marshall Street, Casa Grande, Arizona 85122. This position may be available for remote work within Arizona (minimum 2 days per week in the office/hoteling).

Posting Details

Salary: $18.0000/ hourly ($37,440.00 annually)

Grade: 16

Closing Date: Open until sufficient resumes are received

Job Summary

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov. The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence. DES is seeking an experienced and highly motivated individual to join our team as a Rehabilitation Services Technician with the Rehabilitation Services Administration (RSA). This position is responsible for providing potential applicants who have disabilities with a basic overview of Vocational Rehabilitation services, arranging office orientation sessions, and may complete initial interviews. This position works closely with clients to inform them of appointments, assist them in contacting and working with vendors and showing clients how to utilize community services. This position will serve in a hybrid work environment. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties

• Assist the counselor by performing various case management activities. Work as a team with the counselor to assist the client throughout the process.
• Interview applicants and document client self-report of disability, socio-economic information, medical/psychological concerns, and general disability related information.
• Maintain client case files to ensure all information is up to date.
• Provide resource and referral information to the client to community organizations, private agencies, institutions, inter/intra agency groups, and other social services.
• Correspond with the client to inform and remind them of appointments for assessments, counselor appointments, and request documentation.
• Provide information about Rehabilitation Services Administration programs.

Knowledge, Skills & Abilities (KSAs)

Knowledge in:

• Federal and State laws and regulations regarding provision of Vocational Rehabilitation services to individuals with disabilities.
• Guidelines and best practices of the Vocational Rehabilitation program.
• Disabilities, general knowledge of disabling medical conditions, and available community resources.
• Various computer software programs, to include Microsoft Office Suite, Google Suite, internet applications, and email.

Skill in:

• Providing support to manage caseloads.
• Data entry and maintain up-to-date progress notes.
• Written and verbal communication.

Ability to:

• Establish and maintain effective working relationships.
• Prioritize, assign, and review work.
• Research and prepare letters for the Vocational Rehabilitation Counselor’s signature.

Selective Preference(s)

The ideal candidate for this position will have:

• Experience working with individuals with disabilities.
• An Associate of Arts/Sciences or Applied Sciences in a discipline related to human services; Or 21 semester hours in a discipline related to human services and one (1) year of experience in a vocational rehabilitation or independent living program; Or a high school diploma or General Equivalency Diploma (GED) and two (2) years of experience in a vocational rehabilitation or independent living program; Or three (3) years of experience in an organized program providing services to individuals with developmental disabilities.
• Completion of a certificate program in disability awareness, social services, substance abuse, or other behavioral services field from an accredited college substitutes for one (1) year of experience.

Pre-Employment Requirements

• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• Candidate shall have or meet the requirements to obtain prior to their first day of employment, a valid Level One Arizona fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Travel will be required for State business. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all necessary driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us

For questions about this career opportunity, please contact Xavier Martinez at [phone] or email [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting [phone] or email [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.