Rehabilitation Services Tech/Admin Specialist-Split Locations Full-time

Jackalope Digital LLC; Wheaton, Northern (IL, KY); Hybrid; USD 33,000 - 45,000; Full time

Job summary

Northwestern Medicine seeks a Rehab Tech/Admin Specialist to support therapy staff, assist with patient care, and handle front-office and billing tasks across Wheaton and Naperville outpatient clinics.

The role emphasizes compliance with infection control, accurate record-keeping, and teamwork within Rehabilitation Services. A high school diploma is required; BLS certification within 90 days is expected; a bachelor’s degree is preferred.

Qualifications

• High School Diploma is required.
• BLS Certification with American Heart Association within 90 days of hire.
• Bachelor’s degree preferred or equivalent healthcare experience.

Responsibilities

• Follows standard precautions and infection control policies.
• Operates equipment safely and maintains logs.
• Maintains equipment cleaning logs and monthly maintenance.
• Ensures EOC meets JCAHO standards.
• Assists therapist by providing patient care under supervision.
• Communicates changes in patient status to the therapist.
• Interacts professionally with patients and families.
• Schedules and coordinates patient visits and follow-ups.
• Manages clinic inventory and documentation of treatment.
• Handles billing, collection of co-pays, and clerical tasks.

Skills

BLS Certification

Education

High School Diploma

Bachelor’s degree

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Rehabilitation Services at Northwestern Medicine is a collaborative, multi-disciplinary team within our growing, nationally recognized health system that provides world-class care at 10 hospitals and more than 200 locations in communities throughout Chicago, the suburbs and northern Illinois. Together with Northwestern University Feinberg School of Medicine, we are pushing boundaries in innovative care delivery, training the next generation of rehabilitation specialists, and pursuing excellence in patient care.

Rehabilitation Services values building relationships with our patients and their families, understanding the needs of our clinical and non-clinical staff, and providing opportunities for professional development, mentorship, and program development. Our integration with hospitals and clinics across Northwestern Medicine make it possible for us to serve more patients, closer to where they live and work. While each of our locations has a unique story, Rehabilitation Services at Northwestern Medicine is unified under one mission - Patients First.

Please Note: This position will be split between the Wheaton and Naperville outpatient clinics.

The Rehab Techs/Admin Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Rehab Tech/Admin Specialist is a non-licensed staff member who assists the professional staff with patient care as defined by those activities that do not require the clinical decision making of a therapist. This staff member assists the business office with clerical and maintenance duties and selected tasks related to the operation of the rehabilitation services department

Responsibilities

• Follows standard precautions and Northwestern Medicine infection control policies and procedures consistently.
• Manages and operates equipment safely and correctly, cleans equipment according to standards.
• Independently maintains all equipment cleaning logs and performs monthly maintenance.
• Ensures EOC meets JCAHO standards at all times.
• Demonstrates competence in performing tasks identified as appropriate treatment for the Rehab Services Tech. Treats patients under direct clinical supervision and anticipates therapist’s needs during patient care.
• Demonstrates ability to communicate promptly to the therapist any observed changes in patient status and responses (e.g. pain, changes in condition, distress). Clarifies with the therapist any special procedures or observations necessary.
• Interacts professionally with patient/family and involves patient/family in the formation of the plan of care under the discretion of the therapist. Provides explanation to patient and family prior to administering care to patients; answers questions within scope of practice.
• Consults other departments as appropriate to provide for interdisciplinary approach to the patient’s needs.
• Follows all policy and procedures for documentation of treatment appropriately rendered by the rehab tech.
• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Provides accurate information and timely updates to patients and customers.
• Schedules, confirms, and reschedules patients for visits at Rehabilitation Services and its satellite locations.
• Additional responsibilities may include:
  • Obtains patient consents/authorizations.
  • Manages department specific Rehabilitation Services Call List and communication needs.
  • Accurately identifies patient medical record number to avoid duplication of records in system. Obtains and updates patient demographic, insurance and billing information.
  • Collects co-payments, past due balances and point of service payments.
  • Posts payments, process billing information and perform “end of day” cash drawer closing.
  • Manages faxing documentation to insurance companies and/or physician offices for authorization and signatures for Plan of Care as appropriate.
  • Manages clinic inventory.

Required

• High School Diploma.
• BLS Certified with the American Heart Association within 90 days of hire

Preferred

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position)

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.