Rehab Services Tech/Admin Specialist-Part-time Rotating Shift

Northwestern Medicine Central DuPage Hospital; Bloomingdale (IL); On-site; USD 48,855,206 - 63,526,646; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development per year

Wellbeing Fund per year

Matching 401(k)

Medical, Dental and Vision coverage

Life insurance

Annual salary increase and incentive

Paid time off and Holiday pay

Job summary

Northwestern Medicine Central DuPage Hospital is seeking a Rehab Tech/Admin Specialist to support therapists and assist with office operations in the Rehabilitation Services department.

You will help with patient care tasks that do not require clinical decision making, perform clerical duties, and support the business office with scheduling, documentation, and billing activities.

Qualifications

• High School Diploma required.
• BLS Certification within 90 days of hire.
• Preferred: bachelor’s degree.
• Preferred: healthcare experience and knowledge of medical terminology; bilingual preferred.

Responsibilities

• Follow infection control policies and procedures.
• Operate and maintain rehab equipment safely.
• Maintain equipment cleaning logs and perform monthly maintenance.
• Ensure EOC meets JCAHO standards.
• Assist therapists and communicate changes in patient status.
• Schedule and manage patient visits at Rehab Services and satellite locations.
• Handle patient payments and billing information.

Skills

Bilingual

Medical terminology knowledge

Education

High School Diploma

Bachelor’s degree

Job description

The salary range for this position is $17.05 - $22.17 (Hourly Rate).

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose‑driven and committed to our mission to deliver world‑class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well‑Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well‑being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce‑led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Wellbeing Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Rehab Techs/Admin Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Rehab Tech/Admin Specialist is a non‑licensed staff member who assists the professional staff with patient care as defined by those activities that do not require the clinical decision making of a therapist. This staff member assists the business office with clerical and maintenance duties and selected tasks related to the operation of the rehabilitation services department.

Responsibilities

• Follows standard precautions and Northwestern Medicine infection control policies and procedures consistently.
• Manages and operates equipment safely and correctly, cleans equipment according to standards.
• Independently maintains all equipment cleaning logs and performs monthly maintenance.
• Ensures EOC meets JCAHO standards at all times.
• Demonstrates competence in performing tasks identified as appropriate treatment for the Rehab Services Tech. Treats patients under direct clinical supervision and anticipates therapist’s needs during patient care.
• Demonstrates ability to communicate promptly to the therapist any observed changes in patient status and responses (e.g. pain, changes in condition, distress). Clarifies with the therapist any special procedures or observations necessary.
• Interacts professionally with patient/family and involves patient/family in the formation of the plan of care under the discretion of the therapist. Provides explanation to patient and family prior to administering care to patients; answers questions within scope of practice.
• Consults other departments as appropriate to provide for interdisciplinary approach to the patient’s needs.
• Follows all policy and procedures for documentation of treatment appropriately rendered by the rehab tech.
• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Provides accurate information and timely updates to patients and customers.
• Schedules, confirms, and reschedules patients for visits at Rehabilitation Services and its satellite locations.
• Additional responsibilities may include:
• Obtains patient consents/authorizations.
• Manages department specific Rehabilitation Services Call List and communication needs.
• Accurately identifies patient medical record number to avoid duplication of records in system. Obtains and updates patient demographic, insurance and billing information.
• Collects co‑payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Manages faxing documentation to insurance companies and/or physician offices for authorization and signatures for Plan of Care as appropriate.
• Manages clinic inventory.

Qualifications

Required

• High School Diploma.
• BLS Certified with the American Heart Association within 90 days of hire.

Preferred

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Sign‑on Bonus Eligibility (if sign‑on bonus offered for position)

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.