Rehabilitation Program Specialist for Employment Services
State of North Carolina
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Benefits offered by this job
Job summary
The North Carolina Department of Health and Human Services, Division of Services for the Blind, seeks a Human Services Program Consultant III (NS) to lead employment services for visually impaired and deafblind consumers. You will guide district business service representatives, manage contracts, ensure competitive wages, benefits, and long-term job retention.
Responsibilities include contract reviews, employment program evaluations, and compliance with WIOA/SE guidelines.
Qualifications
- Master’s degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience.
- Bachelor’s degree in a discipline relative to the program area and six years of related experience.
- Equivalent combination of education and experience may also qualify.
Responsibilities
- Provide leadership to support high‑quality employment outcomes for consumers who are blind, visually impaired, or deafblind.
- Guide and train Business Service Representatives in seven district offices to ensure consistent service delivery.
- Administer and manage all agency employment‑related contracts in line with state regulations and internal policies.
- Renew 100% of ongoing contracts by established due dates and document renewals.
- Conduct annual reviews for 100% of agency contracts used during the program year.
- Complete Competitive Integrated Employment Reviews to support compliance with federal requirements.
- Build and maintain relationships with Community Rehabilitation Providers.
- Study and apply WIOA/SE guidelines to inform program operations and governance.
- Complete the Division’s annual Worker’s Compensation audit by the deadline.
- Support continuous improvement of employment services by aligning activities with Division priorities.
Skills
Education
Job description
Agency
Dept of Health and Human Services
Division
Blind Services
Job Classification Title
Human Services Program Consultant III (NS)
Position Number
60043199
Grade
NC16
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
The Rehabilitation Program Specialist for Employment Services provides Division-wide leadership to support high‑quality job placements for individuals who are blind, visually impaired, or deafblind, ensuring access to competitive wages, career advancement opportunities, benefits, and long‑term job retention. The position guides Business Service Representatives across seven district offices and manages agency employment‑related contracts in accordance with state regulations and internal policies. It conducts comprehensive contract reviews, completes program‑required evaluations such as Competitive Integrated Employment Reviews, and supports relationships with Community Rehabilitation Providers.
The role also interprets and applies WIOA/SE federal guidelines to inform program operations and advises leadership and staff on their implementation. This position contributes to accountability and compliance by completing agency audits and supporting Division efforts that strengthen employment outcomes for consumers.
- Provide leadership to support high‑quality employment outcomes for consumers who are blind, visually impaired, or deafblind.
- Guide and train Business Service Representatives in each of the seven district offices to support consistent employment service delivery.
- Administer and manage all agency employment‑related contracts in alignment with state regulations and internal policies.
- Renew 100% of ongoing contracts on or before their established due dates and document all renewal activities.
- Conduct annual reviews for 100% of agency contracts utilized during the program year.
- Complete Competitive Integrated Employment Reviews to support compliance with federal requirements.
- Build and maintain relationships with Community Rehabilitation Providers offering supported employment and work adjustment services.
- Study and apply WIOA/SE federal guidelines, advising leadership and staff on regulatory implications for program operations.
- Complete the Division’s annual Worker’s Compensation audit by the established deadline.
- Support continuous improvement of employment services by monitoring program needs and aligning activities with Division priorities.
Knowledge Skills and Abilities/Management Preferences
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
- Demonstrated experience administering and managing contracts, including completing 100% of annual contract reviews and ensuring all renewals are finalized by established deadlines.
- Documented success conducting Competitive Integrated Employment Reviews and applying results to support program compliance and employment service quality.
- Proven track record providing guidance and training to distributed teams, including Business Service Representatives across multiple district offices.
- Demonstrated experience analyzing and interpreting WIOA/SE federal guidelines and advising leadership and staff on their application to agency programs and services.
- Established proficiency completing program audits—such as the Division’s annual Worker’s Compensation audit—within required timeframes and documenting outcomes accurately.
- Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
- The use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
The Division of Services for the Blind provides services to people who are visually impaired, blind and deaf-blind to help them reach their goals of independence and employment.
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit the website for State Benefits.
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy, which consists of complying with all federallaws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.
**Be sure to complete the application in its entirety.** Resumes will not be accepted in lieu of completing this application.
- Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
- Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the “Work Experience” section of the application to support your answers.
- If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
- Applicantsmay subject to a criminal background check. All candidates selected for positions considered “Positions of Trust”will besubject to a criminal background check.
- Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are “Under Review” and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
- Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application.The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
- For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.
- Applicants seeking Veteran’s Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
- Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Master’s degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience;
OR
Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience
OR
An equivalent combination of education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Tresha Walker
DHHS Workday Support Form
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