Rehabilitation Program Specialist for Employment Services

Health & Human Services; Bayboro (NC); Hybrid; USD 58,000 - 101,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Health & Human Services in North Carolina seeks a Human Services Program Consultant III (NS) to provide Division‑wide leadership in employment services for blind, visually impaired, or deafblind individuals. The role guides district staff, manages agency contracts, and ensures compliance with federal guidelines, aiming for competitive wages, career advancement, and long‑term retention.

The position requires overseeing contract reviews, renewals, and annual audits, with a focus on program

Qualifications

• Master's degree in a discipline relative to the program from an appropriately accredited institution with four years of related experience.
• Bachelor's degree in a discipline relative to the program area with six years of related experience.
• Equivalent combination of education and experience.

Responsibilities

• Provide leadership to support high‑quality employment outcomes for consumers who are blind, visually impaired, or deafblind.
• Guide and train Business Service Representatives across seven district offices to ensure consistent employment service delivery.
• Administer and manage all agency employment‑related contracts in alignment with state regulations and internal policies.
• Renew 100% of ongoing contracts by established due dates and document renewal activities.
• Complete annual contract reviews for all contracts used during the program year.
• Conduct Competitive Integrated Employment Reviews to support compliance with federal requirements.
• Build and maintain relationships with Community Rehabilitation Providers offering supported employment.
• Study and apply WIOA/SE federal guidelines and advise leadership on regulatory implications.

Skills

Contract management

WIOA/SE guidelines

Leadership & training

Auditing

Education

Master's degree in related field

Bachelor's degree in related field

Job description

Agency Dept of Health and Human Services Division Blind Services Job Classification Title Human Services Program Consultant III (NS) Position Number 60043199 Grade NC16

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Rehabilitation Program Specialist for Employment Services provides Division‑wide leadership to support high‑quality job placements for individuals who are blind, visually impaired, or deafblind, ensuring access to competitive wages, career advancement opportunities, benefits, and long‑term job retention. The position guides Business Service Representatives across seven district offices and manages agency employment‑related contracts in accordance with state regulations and internal policies. It conducts comprehensive contract reviews, completes program‑required evaluations such as Competitive Integrated Employment Reviews, and supports relationships with Community Rehabilitation Providers. The role also interprets and applies WIOA/SE federal guidelines to inform program operations and advises leadership and staff on their implementation. This position contributes to accountability and compliance by completing agency audits and supporting Division efforts that strengthen employment outcomes for consumers.

Key Duties

• Provide leadership to support high‑quality employment outcomes for consumers who are blind, visually impaired, or deafblind.
• Guide and train Business Service Representatives in each of the seven district offices to support consistent employment service delivery.
• Administer and manage all agency employment‑related contracts in alignment with state regulations and internal policies.
• Renew 100% of ongoing contracts on or before their established due dates and document all renewal activities.
• Conduct annual reviews for 100% of agency contracts utilized during the program year.
• Complete Competitive Integrated Employment Reviews to support compliance with federal requirements.
• Build and maintain relationships with Community Rehabilitation Providers offering supported employment and work adjustment services.
• Study and apply WIOA/SE federal guidelines, advising leadership and staff on regulatory implications for program operations.
• Complete the Division’s annual Worker’s Compensation audit by the established deadline.
• Support continuous improvement of employment services by monitoring program needs and aligning activities with Division priorities.

Knowledge, Skills and Abilities / Management Preferences

Salary Grade Range: $57,983.00 - $101,470.00
Recruitment Range: $57,983.00 - $84,000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required.

Preferred Qualifications

• Demonstrated experience administering and managing contracts, including completing 100% of annual contract reviews and ensuring all renewals are finalized by established deadlines.
• Documented success conducting Competitive Integrated Employment Reviews and applying results to support program compliance and employment service quality.
• Proven track record providing guidance and training to distributed teams, including Business Service Representatives across multiple district offices.
• Demonstrated experience analyzing and interpreting WIOA/SE federal guidelines and advising leadership and staff on their application to agency programs and services.
• Established proficiency completing program audits—such as the Division’s annual Worker’s Compensation audit—within required timeframes and documenting outcomes accurately.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds
This Position Is Eligible For A Hybrid Work Option

Physical Requirements

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

About the Division of Services for the Blind (DSB)

The Division of Services for the Blind provides services to people who are visually impaired, blind and deaf-blind to help them reach their goals of independence and employment.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website forState Benefits.

Equal Opportunity Employer

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federallaws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

For more information about DHHS: https://www.ncdhhs.gov/

DHHS uses the Merit‑Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.

Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

• Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience;
• OR Bachelor's degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience;
• OR An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.