Rehabilitation Check-in/out Clerk

Louisiana Orthopaedic Specialists; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Louisiana Orthopaedic Specialists is seeking a Front Office Coordinator for the Rehabilitation Department. You will greet patients, schedule appointments, collect demographics and insurance information, and manage phone calls and faxes to ensure efficient clinic flow and patient satisfaction.

The role requires strong communication, EMR proficiency, and attention to detail, with some travel to cover coverage at other clinic locations as needed.

Qualifications

• High school diploma or GED required; bachelor's preferred.
• One year of experience in outpatient rehabilitation preferred.
• Knowledge of EMR systems and insurance processes.
• Strong communication and organizational skills.

Responsibilities

• Schedule and confirm patient appointments, including next-day evaluations.
• Explain visit costs and insurance benefits to patients.
• Collect patient payments and reconcile end-of-day totals.
• Coordinate with rehabilitation staff on referrals and scheduling.
• Collect and verify demographics and insurance information; prepare intake packets and scan documents into the EMR.
• Assist Rehabilitation Front Office Supervisor with special projects.
• Answer department phone lines and monitor incoming faxes.
• Maintain department goals for quality patient care and satisfaction.
• Manage patient cancellations and fill slots from the wait list.
• Assist in creating new patient charts; ensure confidentiality at all times.
• Provide coverage at other clinic locations as needed; may float between locations.
• The job holder must demonstrate and maintain current competencies required for the position.

Skills

Communication skills

EMR proficiency

Accurate documentation

Interpersonal skills

Phone etiquette

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

• Communicate with patients and schedule patient appointments, including confirming future appointments and completing phone confirmations for next-day evaluations.
• Communicate visit costs to patients and explain insurance benefits as needed.
• Collect patient payments and complete end-of-day visit totals and batch collections.
• Communicate with rehabilitation staff and therapists as needed to clarify referral requests and scheduling needs.
• Collect and verify patient demographic and insurance information, prepare intake packets for the following day, and scan documents into the EMR as needed.
• Assist the Rehabilitation Front Office Supervisor with special projects as assigned.
• Answer incoming Rehabilitation Department phone calls and monitor incoming faxes.
• Assist in maintaining department goals related to quality patient care, patient satisfaction, and treatment compliance by addressing patient needs and requests within the scope of the position.
• Manage patient cancellations according to department protocol, including filling available appointments from the wait list.
• Assist with creating new patient charts.
• Confirm completion of DME Proof of Delivery and ABN documentation.
• Schedule required progress notes as they become due.
• Maintain patient confidentiality in accordance with departmental policies and applicable regulations.
• Provide coverage at other clinic locations as needed based on staffing and operational needs. This position may require floating between locations to support adequate front office coverage.

Description

ESSENTIAL FUNCTIONS:

• Communicate with patients and schedule patient appointments, including confirming future appointments and completing phone confirmations for next-day evaluations.
• Communicate visit costs to patients and explain insurance benefits as needed.
• Collect patient payments and complete end-of-day visit totals and batch collections.
• Communicate with rehabilitation staff and therapists as needed to clarify referral requests and scheduling needs.
• Collect and verify patient demographic and insurance information, prepare intake packets for the following day, and scan documents into the EMR as needed.
• Assist the Rehabilitation Front Office Supervisor with special projects as assigned.
• Answer incoming Rehabilitation Department phone calls and monitor incoming faxes.
• Assist in maintaining department goals related to quality patient care, patient satisfaction, and treatment compliance by addressing patient needs and requests within the scope of the position.
• Manage patient cancellations according to department protocol, including filling available appointments from the wait list.
• Assist with creating new patient charts.
• Confirm completion of DME Proof of Delivery and ABN documentation.
• Schedule required progress notes as they become due.
• Maintain patient confidentiality in accordance with departmental policies and applicable regulations.
• Provide coverage at other clinic locations as needed based on staffing and operational needs. This position may require floating between locations to support adequate front office coverage.

The job holder must demonstrate and maintain current competencies required for the position.

Requirements

EDUCATION:

High school diploma or GED required. Bachelor’s degree preferred.

Experience

One year of experience in out-patient rehabilitation preferred.

Knowledge

• Knowledge of computer systems and EMR software.
• Knowledge of phone systems.
• Knowledge of rehabilitation terminology and insurance/payor rules and regulations.
• Knowledge of referral processes and patient eligibility

Skills

• Skill in effectively communicating with patients and staff.
• Skill in using a computer system/EMR.
• Skill in accurate documentation of work.

Abilities

• Ability to establish/maintain effective working relationships with patients, providers and staff.
• Ability to communicate clearly in verbal and written form.
• Ability to be a resource to patients and staff.

Environmental/Working Conditions

Normal office environment. Some travel within community.

Physical/Mental Demands

Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard. Ability to lift 25 lbs. Demands of occasional kneeling, squatting, and overhead lifting.

Organizational Requirements

• LOS employee handbook must be read, and acknowledgement receipt signed.
• OSHA Requirements and training.
• Adherence to LOS OIG Compliance Program

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.