Admissions-Admin Assistant

Stamford Health; Stamford (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Stamford Health is seeking an experienced Administrative Assistant to manage reception, patient intake, and scheduling in a hospital outpatient setting.

The role involves greeting patients, handling calls, verifying insurance, and supporting billing and records using Meditech software. A strong background in Microsoft Office and medical office procedures is expected.

Qualifications

• Five years of administrative experience preferred, ideally in a hospital setting.
• Proficient in Microsoft Office suite; ability to manage multiple tasks.
• Excellent written and verbal communication; ability to prioritize.

Responsibilities

• Greet patients, answer phones, and route calls to appropriate staff.
• Explain first-visit paperwork and obtain required signatures.
• Register patients in the Meditech system and maintain charts.
• Schedule initial and follow-up therapy appointments using scheduling system.
• Perform clerical duties: charges, deposits, faxes, reports, and data entry.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Phone etiquette

Customer service

Strong communication

Education

Two years of college

Tools

Meditech CWS

Meditech scheduling

Meditech MM

Job description

Job Description

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:

• Covers reception area phone with all admission staff


• Provides information to callers, routes calls as appropriate, takes clear and concise messages.


• Checks messages promptly and returns calls or refers messages to appropriate person


• Greets all patients in a friendly and courteous manner. Escorts therapy patients as needed.

Reception Support

• Covers reception area phone with all admission staff


• Provides information to callers, routes calls as appropriate, takes clear and concise messages.


• Checks messages promptly and returns calls or refers messages to appropriate person


• Greets all patients in a friendly and courteous manner. Escorts therapy patients as needed.

Registration/Insurance Verification

• Explains 1 st appt paperwork; obtains proper signatures. Witnesses documents as indicated. Explains Notice of Privacy practices to patients


• Registers patients on Meditech CWS system; files appropriate paperwork; sets up charts

Scheduling

• Calls patient to schedule 1 st appointment within 24-48 hours of receipt


• Directs patients to other sites as appropriate (faster access, closer to their home, etc)


• Schedules initial & follow-up therapy appt’s utilizing the computerized scheduling system.


• Creates and/or modifies schedules for staff (acts as “master user” for MediTech scheduling system including training staff, editing data as needed, etc.)




• Provides timely notification of cancellations to staff and maintains cancellation call list for evals

Clerical Duties

• Sends faxes and delivers received faxes to appropriate individual promptly.


• Receives co-pays, prepares deposits and brings co-payments to central Tully location.


• Orders supplies for the department; utilizes Meditech MM system for departmental ordering; verifies purchases against P.O.’s;


• Prepares monthly/quarterly reports for Director including but not limited to volume statistics, patient satisfaction results, productivity reports (Excel spreadsheets)


• Assists with other activities as requested i.e. Medicare correspondence, medical record keeping/retrieval/preparation for copying, charge entry/verification, Internet entry of outcome data, maintenance of front office procedure manual (including finance procedures)

COMPETENCIES & WORK EXPERIENCE REQUIREMENTS

Minimum 5 years’ experience as Administrative Assistant preferred, preferably in hospital administrative setting. Must be proficient in Microsoft office including Word, Excel and Power Point. Prior experience in insurance verification a plus. Good written & oral communications skills. Able to prioritize work assignments on a daily basis, demonstrating flexibility and teamwork to accomplish priority tasks

EDUCATION REQUIREMENTS

Two years of college or 2 years prior equivalent experience in a health care setting preferred.

Patient Population Served

All patients/visitors entering the Outpatient Rehabilitation area

MANUAL SKILLS

Daily assignments require application of manual skills requiring motor coordination in combination with finger dexterity. For example, keyboarding.

PHYSICAL EFFORT

Some portions of daily assignments require bending, and light lifting and carrying for intermittent periods throughout the day.

PHYSICAL ENVIRONMENT

Open office environment for part of the job. Nature of duties performed present little potential for job related accidental injury.