REHABILITATION CASE COORDINATOR I (UMP)

Illinoiscomptroller; Westchester (IL); On-site; USD 48,000 - 63,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a rewarding role in the Division of Rehabilitation Services. This position focuses on helping individuals with disabilities achieve their goals by managing case records and providing essential support. You'll coordinate with counselors, assist clients and families, and ensure accurate record-keeping. With a commitment to compassion and equity, this role offers a chance to make a meaningful impact in the community while enjoying flexible work hours and excellent benefits.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Leave

Flexible Schedules

Parental Leave

Retirement Plans

Qualifications

• Two years of clerical experience demonstrating proficiency and accuracy in keyboarding.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Coordinate with counselors and manage customer case records.
• Assist clients and families with program rules and eligibility.

Skills

Communication Skills

Attention to Detail

Clerical Skills

Education

High School Diploma or Equivalent

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas, and experiences are crucial to our ability to serve the public effectively. Bilingual skills are welcome.

Reasonable Accommodation Statement

The State of Illinois is committed to providing reasonable accommodations to people with disabilities. Federal law requires employers to accommodate qualified individuals with disabilities. Please inform us if you require an accommodation during the application or interview process. Examples include changing the application process, providing documents in an alternative format, sign language interpreters, or specialized equipment.

To request an accommodation, you need to provide a certification of disability from a qualified professional. Supporting documents should be uploaded under My Documents → Additional Documents during your application.

Questions regarding accommodations can be directed to the Central Management Services Disability Resource Center at [e-mail] or call [phone].

Sponsorship for Employment

The State of Illinois does not sponsor employment visas (e.g., H-1B). Applicants must be authorized to work in the U.S. full-time to be considered for employment.

Disclosure of Salary Information

In accordance with the Illinois Equal Pay Act, the State does not request or require salary history. Do not include wage or salary information in your application materials.

Job Requisition ID: 46984

Opening Date: 05/07/2025
Closing Date: 05/20/2025
Agency: Department of Human Services
Class Title: REHABILITATION CASE COORD I - 38141
Salary: $4,004-$5,245/month ($48,048-$62,940/year) effective 07/01/2025
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1

This is a union position; collective bargaining provisions apply.

While not required, a Resume/CV is recommended. When applicable, upload transcripts, licenses, or certifications in the Additional Documents section. The Department must verify educational credentials before extending an offer.

Applicants must apply online at illinois.jobs2web.com. State employees should apply via the SuccessFactors portal. Applications sent by email or paper will not be considered.

Why Work for Illinois?

Working for Illinois reflects values of compassion, equity, and dedication. We offer flexible jobs, excellent benefits, and opportunities for career advancement, helping you build a rewarding future.

Position Overview

The Division of Rehabilitation Services (DRS) helps people with disabilities achieve employment, education, and independence. This position manages customer case records, performs clerical tasks, and supports service delivery in accordance with regulations and policies. The role requires strong communication skills and attention to detail.

Essential Functions

• Coordinate with counselors and the case management system to prioritize daily customer service activities.
• Review case activities regularly with counselors.
• Assist clients, families, vendors, and agencies with program rules and eligibility.
• Triages incoming mail, email, calls, and walk-ins.
• Meet with staff to discuss casework activities.
• Perform other related duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Two years of clerical experience demonstrating proficiency and accuracy in keyboarding.
• Qualifying state employees may substitute proficiency tests and training for some requirements.

Conditions of Employment

• Must be able to travel for training.

Work hours are Mon-Fri, 8:30 am-5 pm, with a 1-hour unpaid lunch.

The Illinois Department of Human Services values human dignity, equity, community, urgency, transparency, and kindness. Our benefits include health, dental, vision, paid leave, holidays, flexible schedules, parental leave, retirement plans, and more.

Apply online through the Illinois.jobs2web.com portal. Check your email regularly for application updates.