REHABILITATION CASE COORDINATOR I (UMP)

Governor of Illinois; Chicago (IL); On-site; USD 48,000 - 63,000; Full time

Job summary

Join a dedicated team with a forward-thinking agency committed to serving individuals with disabilities. As a Rehabilitation Case Coordinator, you'll play a vital role in supporting applicants and program participants, ensuring they understand the Home Services Program. This position offers a unique opportunity to make a significant impact in the lives of those you serve. With a focus on compassion and equity, you will thrive in a dynamic work environment that values your contributions and provides a robust benefits package, including flexible work schedules and generous leave policies. If you're self-motivated and detail-oriented, this role is perfect for you.

Benefits

Pension Program

Health, Life, Dental and Vision Insurance

Paid Personal Business Days

Paid Sick Days

Paid Vacation Time

Paid Holidays

Flexible Work Schedules

Paid Parental Leave

Deferred Compensation Program

Commuter Savings Program

Qualifications

• Requires two years of clerical experience with proficiency in keyboarding.
• Knowledge equivalent to completion of four years of high school.

Responsibilities

• Collects and processes Individual Provider time sheets bi-monthly.
• Assists applicants and program participants with understanding program rules.

Skills

Clerical Skills

Communication Skills

Customer Service

Education

High School Diploma

Job description

Job Requisition ID:46979

Opening Date: 05/07/2025
Closing Date: 05/20/2025
Agency:Department of Human Services
Class Title:REHABILITATION CASE COORD I - 38141
Skill Option:UMP Certificate
Bilingual Option:None
Salary:Anticipated Salary (Effective 7/1/25) $4,004-$5,245/month ($48,048-$62,940/year)
Job Type: Salaried
Category:Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code:RC014
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required,a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in theAdditional Documentssection of yourapplication. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Rehabilitation Services (DRS) is the state’s leading division serving people with disabilities committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. This position collects, reviews and processes Individual Provider (IP) time sheets, vendor bills and payments and triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers. The Rehabilitation Case Coordinator assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program. The Division of Rehabilitation Services is seeking to hire a Rehabilitation Case Coordinator who is self-motivated and detail-oriented individual with strong communication skills who will work with counselor(s) and the case management system to determine daily priority of customer service delivery.

Essential Functions

• Works with counselor(s) and the case management system to determine daily priority of customer service delivery.

• Collects, reviews and processes Individual Provider (IP) time sheets bi-monthly.

• Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program.

• Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.

• Meets frequently with Home Services Program staff within the office and/or supervisor to plan and/or discuss general casework activities.

• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to the completion of four (4) years of high school.

• Requires two (2) years of clerical related experience that demonstrates incorporation of working-level proficiency and accuracy in performing keyboarding functions.

*Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

Conditions of Employment

• Requires ability to travel for training.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch.

Work Location: 8840 S Stony Island Ave Chicago, IL 60617-2809

Division of Rehabilitation Services

Bureau of Customer and Community Field Services

Region 1/South

Agency Contact: [e-mail]

Posting Group: Social Services

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

• 3 Paid Personal Business Days annually

• 12 Paid Sick Days annually (Sick days carry over from year to year)

• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

  • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)

• 13 Paid Holidays annually, 14 on even numbered years

• Flexible Work Schedules (when available dependent upon position)

• 12 Weeks Paid Parental Leave

• Deferred Compensation Program - A supplemental retirement plan

• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)

• Federal Public Service Loan Forgiveness Program eligibility

• GI BillTraining/Apprenticeship Benefits eligibility for qualifying Veterans

• 5% Salary Differential for Bilingual Positions

• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions . To utilize upward mobility contractual rights for this position, employee must apply internally and upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [e-mail]

• [e-mail]