Rehabilitation Career Planner
State of Iowa - Executive Branch
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Benefits offered by this job
Job summary
Iowa Workforce Development (IWD) is seeking a Rehabilitation Career Planner to provide comprehensive customer support and workforce development services through the Iowa WORKS system. This role involves assessing eligibility, delivering presentations, and guiding customers and employers to available resources, with strong emphasis on customer service and teamwork.
Located in West Burlington, IA, the position offers hybrid telework and alternate schedules after six months, with a full-time
Qualifications
- Graduation from an accredited four‑year college or university with a degree in any field.
- Four years of full‑time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human‑resources‑related services involving interviewing, reviewing job applications, conducting employment‑related assessments, or job placement.
- A total of four years of education and/or full‑time experience (as described above), where thirty semester hours equals one year of full‑time experience.
- Current, continuous experience in the state executive branch that includes twelve months of full‑time work as a Workforce Associate.
Responsibilities
- Provide comprehensive customer support and workforce development services through the Iowa WORKS system.
- Conduct customer assessments to determine eligibility for specialized programs and job referrals, deliver presentations to customers and employers.
- Provide guidance on available workforce resources and services.
- Maintain exceptional customer service while assisting diverse populations in person, by phone, and through virtual platforms.
- Collaborate effectively within a team environment and perform efficiently in fast-paced, high-volume settings.
Skills
Education
Job description
Iowa Workforce Development (IWD) is seeking a
- Location: 550 S Gear Ave Ste 35, West Burlington, IA
- Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
- Work Flexibility: Hybrid telework and alternate schedules available after six months of employment and training have been completed.
- Location: 550 S Gear Ave Ste 35, West Burlington, IA
- Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
- Work Flexibility: Hybrid telework and alternate schedules available after six months of employment and training have been completed.
Provide comprehensive customer support and workforce development services through the Iowa WORKS system. Conduct customer assessments to determine eligibility for specialized programs and job referrals, deliver presentations to customers and employers, and provide guidance on available workforce resources and services. Maintain exceptional customer service while assisting diverse populations in person, by phone, and through virtual platforms. Interpret and apply administrative rules, regulations, and program requirements, utilize technology to manage and communicate information, collaborate effectively within a team environment, and perform efficiently in fast-paced, high-volume settings requiring multitasking and adaptability.
This position supports the successful inclusion of Iowans with disabilities within the One-Stop employment service system and the business community. The Rehabilitation Career Planner welcomes each customer in a friendly and professional manner, providing courtesy, respect, and professionalism during all interactions with both internal and external customers.
- Work with customers to determine the programs and services they are seeking and/or need.
- Interact effectively with coworkers and partners while building and maintaining respectful professional relationships.
- Collaborate with team members within the American Job Center to enhance the overall customer experience.
- Provide feedback and identify potential solutions to support the team and leadership.
- Coach, motivate, and encourage job seekers on all aspects of the job search.
- Provide intensive career planning services to people with disabilities and ensure that individuals are connected to all Workforce Innovation Opportunity Act (WIOA) programs and services that they are eligible for.
- Assist in the facilitation and development of Integrated Resource Teams (IRT's) in the American Job Centers (AJC) to blend services and funding around an individual customer's needs.
- Possess a strong working knowledge of programs and services regarding needs such as healthcare, Medicare, transportation, housing, and education/ training.
- Assist customers to build their personal and job skills for the primary goal of successful employment.
- Provide customer assistance with preparing and tailoring resumes and cover letters.
- Facilitate mock interviews for customers to appropriate workshops and employment events.
- Facilitate workshops or one‑on‑one appointments in‑person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentation as new information is available.
- Build and maintain partnerships with businesses, community organizations, disability groups, government agencies, and workforce partners.
- Provide information on employment services, Social Security work incentives, job accommodations, and disability employment resources.
- Conduct outreach and promote the Ticket to Work program to customers and community stakeholders.
- Participate in Disability Access Committee meetings and provide resources and support.
- Represent the organization through presentations, networking, and community engagement activities to strengthen services for individuals with disabilities.
- Connect unemployment claimants with re‑employment activities at the American Job Center.
- Adhere to and refer to unemployment administration rules and Iowa law when working with customers regarding filing UI claims, answering questions, and addressing concerns.
- Use database systems to review salary histories and cross‑reference database systems to ensure personal identification information matches.
- Adjudicate issues within unemployment insurance claims in accordance with all UI laws.
- Provide information to customers regarding UI appeals when necessary.
- Prepare for and participate in all UI appeal hearings relating to issued adjudication decisions.
IWD is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our Iowa WORKS partnership.
IWD continually strives to improve processes and align the organization to provide effective, demand‑driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system for Iowa WORKS Offices where both employers and job seekers can receive workforce assistance.
IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full‑time employees, including:
- Iowa Public Employees’ Retirement System (IPERS)
- Retirement Investors Club (RIC)
- Hybrid telework opportunities for eligible classifications
- Health, Dental and Vision Insurance
- Vacation Leave
- Sick Leave
- Paid Holidays (9 days/year)
- Flexible Spending Accounts
- Life Insurance
- Long‑Term Disability Insurance
If you’re looking for a career with a well‑respected organization that values its employees and customers, you’ve come to the right place!
The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.
- Graduation from an accredited four‑year college or university with a degree in any field.
- Four years of full‑time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human‑resources‑related services involving interviewing, reviewing job applications, conducting employment‑related assessments, or job placement.
- A total of four years of education and/or full‑time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full‑time experience.
- Current, continuous experience in the state executive branch that includes twelve months of full‑time work as a Workforce Associate.
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