Rehab Support Representative

Berkshire Health Systems; Great Barrington (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Berkshire Health Systems is seeking a Rehab Support Representative for Fairview Hospital’s rehabilitation department in Massachusetts. The role supports scheduling, patient billing, registration and insurance/referral management across in-patient and outpatient services.

The position requires strong communication, coordination, and computer skills, with flexibility to cover varying hours and handle confidential information in a diverse setting.

Qualifications

• 2 years related medical office experience preferred.
• Scheduling and registration experience preferred.
• Experience working with HMOs, Medicare and Medicaid preferred.
• Computer skills required.

Responsibilities

• Support scheduling and patient billing, including co-pay collection.
• Handle Registration and Admitting, Insurance and Referral Management.
• Manage Medical records and statistical data collection for rehab department.
• Interface with all rehab department members to support in-patient and outpatient care.

Skills

Communication skills

Coordination

Interpersonal skills

Education

High School graduate

Medical terminology

Computer skills

Job description

Hourly Pay Range: 18.0400 through 27.0600

Monday - Friday

Posted 03/31/2026

DEFINITION/PRIMARY FUNCTION

The Rehab Support Representative is a member of the Fairview Hospital’s rehabilitation department and functions under the direct supervision of the Office Supervisor. This individual is responsible for, but not limited to supporting the functions of: Scheduling and patient billing, including co-pay collection, Registration, Admitting, Insurance and Referral Management, Medical record management, and statistical collection. This individual will interface with all members of the rehab department. The tasks performed by the rehab support personnel will support the Rehabilitation department’s in-patient and outpatient practice.

POSITION QUALIFICATIONS

(Minimum qualifications are required unless stated otherwise.)

Experience:

• 2 years related medical office experience preferred.
• Scheduling and registration experience preferred.
• Experience working with HMO's, Medicare and Medicaid preferred.

Education and Training:

• High School graduate or equivalent.
• Medical terminology preferred.
• Computer skills required.

License, Certification & Registration:

N/A

Other Requirements:

• Excellent written and oral communication skills.
• Proven ability to effectively interact with patients, families, physicians and other health care providers.
• Must be willing to flex worked hours to cover for vacations and earned time absences.
• Ability to work independently and take direction.
• Demonstrated ability to handle confidential and sensitive information.
• Sensitive to diverse cultures and cultural differences.
• Proven ability to coordinate and prioritize multiple job tasks on a daily basis to meet the needs of the department.
• Must have ability to operate business office equipment.

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.