Rehab Representative - Outpatient Therapy

MemorialCare; Fountain Valley (CA); On-site; USD 26,000 - 37,000; Part time

Job summary

MemorialCare is seeking a Rehab Representative for the Orange Coast Memorial Medical Center in Fountain Valley. The role provides clerical support to the Outpatient Rehabilitation Department, including scheduling, billing, and patient intake in a per diem capacity.

Responsibilities include EPIC/CADENCE navigation, accuracy in CPT/ICD coding when possible, and proactive communication with patients and staff to ensure smooth operations.

Qualifications

• Medical terminology preferred.

Responsibilities

• Provide clerical support to Outpatient Rehabilitation Department including medical record management, scheduling, and billing.
• Navigate EPIC/CADENCE to schedule appointments, post charges, and manage referrals.
• Register patients, obtain authorizations, verify benefits, and collect co-pays.
• Answer phones, file documents, and support department operations.

Skills

Medical terminology

EPIC/CADENCE navigation

Customer service

Education

High school diploma or GED

Tools

EPIC/CADENCE

Billing software

Job description

Title: Rehab Representative

Location: Orange Coast Memorial Medical Center

Department: Physical Therapy-OP

Status: Per Diem

Shift: Days (8hr)

Pay Rate*: $23.00/hr.

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

The Front Office Receptionist is responsible for providing clerical support to the Outpatient Rehabilitation Department, which includes, but is not limited to: medical record management, billing and charge reconciliation, scheduling appointments, navigating EPIC and other providers’ and entities software, registering patients, obtaining authorization and re-authorization for treatments, verifying benefits, tracking attendance, tracking utilization, addressing EPIC and billing audits, addressing health plan audits, coding, collecting co-pays and other fees, processing and depositing money, receiving patients, answering phones, retrieving messages, maintaining filing system, data entry, ordering supplies, coordinating medical reporting and records, assisting manager, and other duties as assigned.

Essential Functions and Responsibilities of the Job

• Effectively navigate EPIC/CADENCE including scheduling initial and follow-up appointments, billing and reconciling charges, reviewing the medical record, templating and generating the referral record.
• Accurately posts daily charges and identifies correct CPT codes for all interventions among all disciplines and completes billing reconciliation process on a timely manner.
• Attach appropriate CPT and ICD codes to authorizations or referrals.
• Polite and proactive communication with patients, patient’s families and staff.
• Proactive in maintaining inventory and ordering supplies in a timely manner.
• Satisfactory completion of all department operations.
• Manages time to allow for completion of daily tasks.
• Timely, efficient, and accurate registration and scheduling process.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• Medical terminology preferred.

Education/Licensure/Certification:

• High school graduate or GED equivalent preferred.