Medical Receptionist (Bilingual Required)

Physical Rehabilitation Network (PRN); Santa Ana (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Full scale benefits

Paid time off

Clinical incentive opportunities

Student loan repayment options

Professional development resources

Ongoing clinical education support

Job summary

Physical Rehabilitation Network (PRN) is seeking a Patient Services Representative for our Santa Ana clinic. You will deliver friendly customer service, manage front desk operations, and coordinate scheduling to ensure a positive patient experience.

The role requires strong communication, attention to detail, and the ability to handle patient information accurately in a fast-paced healthcare setting. Benefits accompany a full-time schedule.

Qualifications

• High school diploma or equivalent; healthcare admin education is a plus.
• Customer service experience, preferably in healthcare.
• Proficient with office software and scheduling systems.
• Strong interpersonal skills and professionalism in a fast-paced environment.
• Attention to detail in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and respond to patient inquiries.
• Verify patient details and insurance information accurately.
• Coordinate with clinical staff to ensure a seamless patient experience.
• Maintain a clean and organized front office and records.

Skills

Customer service

Healthcare

Office software

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Healthcare administration education

Tools

Scheduling systems

Office software

Job description

Job Title

Physical Rehabilitation Network (PRN) and its Family of Brands is seeking to recruit & hire a Patient Services Representative.

Description

Physical Rehabilitation Network (PRN) and its Family of Brands is seeking to recruit & hire a Patient Services Representative.

About Us

PRN brings together some of the most trusted PT brands across the West and Central U.S. Whether in the clinic or behind the scenes, we’re all about personalized care, smart clinical insight, and making every patient feel supported from start to finish.

About The Role

As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Brand: Cal Rehab & Sports Therapy

Pay: $19-22/hr (benefits offered)

Schedule: Full-time 40hrs/per week - clinic is open M-F 7:30am-7pm

Location: 2101 E 4th St Ste 170, Santa Ana, CA 92705

Duties & Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Help create a positive work environment and clinic culture by ensuring the patient’s needs are taken care of during transitional periods of therapy. Help provide customer service, a smile.

Administrative Support

• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping front office area neat, tidy and organized.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assist front office with front office tasks when down time occurs including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.

Communication And Coordination

• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.

Miscellaneous Operations

• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies.

Skills & Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Benefits & Perks

We offer a comprehensive and competitive compensation package designed to support both personal and professional well being.

• Full scale benefits—including robust Medical, Vision, and Dental plans.
• Paid time off.
• Clinical incentive opportunities.
• Student loan repayment options.
• Professional development resources.
• Ongoing clinical education support.

At PRN, you’ll be part of a supportive, mission driven environment dedicated to excellence in patient care and the success of every member of our team.

Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of management.

#INDMB