REGULATORY SPECIALIST II - 64080555

State of Florida; Tallahassee (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Annual leave

Sick leave

Holidays

Retirement options

Job summary

The State of Florida Department of Health in Tallahassee is seeking a Regulatory Specialist II – Phone Agent to support licensing, renewal, and application status for health care professionals. Incumbents will answer calls, provide guidance, and update licensure data using LEIDS and AxiomPro.

The role requires knowledge of Florida statutes, proficiency with Microsoft Office and Windows, and the ability to analyze information, maintain records, and communicate effectively with licensees and the

Qualifications

• Must be physically present in the office to effectively perform job duties.
• Knowledge of Florida Statutes and Board and Department rules governing licensing and regulation of professionals and facilities, and consumer protection.
• Proficiency with Microsoft Office and Windows-based systems.
• Ability to use LEIDS and AxiomPro for licensing data and records.

Responsibilities

• Answer incoming calls and guide the public on licensure, renewal, and status.
• Use LEIDS and AxiomPro to update applicant/licensure information and research.
• Provide licensing status information and continuing education requirements to customers.
• Process incoming mail for the Board office and route to staff.
• Review Division databases and statutes to respond to inquiries.
• Maintain licensee records and make changes in LEIDS and related systems.
• Respond with written verification after changes are completed.
• Suggest policy/process improvements to the Program Operations Administrator.

Skills

Licensing knowledge

Communication

Data analysis

Organization

Interpersonal skills

De-escalation

Tools

LEIDS

AxiomPro

Microsoft Office

Windows

Job description

Select how often (in days) to receive an alert:

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:887276

Agency: Department of Health

Working Title: REGULATORY SPECIALIST II - 64080555

Bureau of Health Care Practitioner Regulation

Regulatory Specialist II – Phone Agent

This requisition may be used to fill multiple positions within the Bureau and drawn from to fill vacancies as they occur

Your Specific Responsibilities:

Incumbents in this position will make an immediate and meaningful impact in the lives of Floridians. They perform duties that guarantee qualified health care professionals can work in the state and provide all Floridians access to the health care they need to lead healthier lives. By increasing the number of licensed health care professionals in the state, incumbents also support those currently working in health care professions who are so critical in any public health emergency.

The incumbent will work in a professional, administrative setting. Knowledge or experience with any health-related field or relevant Florida statutes is helpful, but not required.

Specific duties and responsibilities include:

Independently answers incoming calls and provides guidance to the general public by relaying information pertaining to licensure, renewal, and application status. Reports escalated calls to management and distributes messages as needed. Utilizes LEIDS and Axiom to update applicant/licensure information, conduct research, and verify confidential information.

Providing general licensing status information and requirements, as well as relevant continuing education requirements and fees, to customers via email and paper mail.

Process all incoming mail received by the Board office and ensuring timely delivery to correct Board Staff.

Reviewing information in the Division’s Licensing and Enforcement Database (LEIDS), Customer Functional Database, and associated software/online systems and websites, as well as statutory laws rules, to provide a response to customer inquiries.

Maintaining current information on licensees by independently reviewing documentation submitted by licensees, then accurately making the required changes in LEIDS and any other related systems to maintain proper records.

Responding to licensees with written verification when a change has been completed as authorized and appropriate, while maintaining confidentiality.

Recommending changes in policies and procedures for effective operations in the board office to the Program Operations Administrator, assisting in developing and implementing such policies and procedures, and performing other administrative tasks for them as needed.

Required Knowledge, Skills, and Abilities:

Knowledge of Florida Statutes and Board and Department rules governing licensing and regulation of professionals and facilities, and consumer protection.

Knowledge and proficiency of Microsoft Office software.

Knowledge and proficiency in using Windows-based computers.

Ability to learn and utilize job-specific software such as LEIDS and AxiomPro and office equipment such as phones, fax machines, scanners, and copiers.

Ability to compile, organize, and analyze data.

Ability to provide consultative assistance to others.

Ability to plan, organize and coordinate work activities on a pre-approved work schedule.

Ability to communicate with people effectively.

Ability to establish and maintain effective working relationships with others.

Ability to de-escalate incomings calls and present a personable office role

Qualifications:

Minimum:

Must be physically present in the office to effectively perform job duties and responsibilities.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Our office is located in the Southwood area of Tallahassee in the Capital Circle Office Complex at:

4042 Bald Cypress Way

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending on the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location: TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.