Regulatory Operations Leader - Contract Services (Hybrid)

RXinsider LTD.; Exton (PA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Community involvement

Inclusive and collaborative culture

Performance-based bonuses

Job summary

West Pharmaceutical Services is seeking a regulatory operations leader for a hybrid role requiring onsite presence a minimum of 3 days per week. You will design, optimize, and oversee end‑to‑end business processes supporting contract regulatory services to ensure efficiency, compliance, and alignment with global guidelines.

Responsibilities include leading process standardization, client interface, and KPI-driven improvements while collaborating with Regulatory Affairs, QA, Commercial, Legal,

Qualifications

• Bachelor’s degree in science, math, engineering, or related discipline required with a minimum 10 years of experience.
• PhD / Master’s degree in science, math, engineering, or related discipline required with a minimum 5 years of regulatory/pharmaceutical experience.
• Regulatory Affairs Certification (R.A.C) preferred upon hire.

Responsibilities

• Lead the development, standardization, and continuous improvement of business processes supporting contract regulatory services.
• Interface with clients to understand requirements, define scope, and ensure processes deliver against contractual obligations.
• Map and manage end-to-end workflows, ensuring efficiency, scalability, and alignment with regulatory requirements.
• Work closely with Regulatory Affairs, Quality Assurance, Commercial, Legal, and IT teams to ensure seamless execution of services.

Skills

Regulatory strategy

Stakeholder communication

Cross-functional leadership

Regulatory compliance

Education

Bachelor’s degree in science/engineering

PhD/Master’s in science/engineering

Job description

West Pharmaceutical Services is seeking a regulatory operations leader for a hybrid role requiring onsite presence a minimum of 3 days per week. You will design, optimize, and oversee end‑to‑end business processes supporting contract regulatory services to ensure efficiency, compliance, and alignment with global guidelines.

Responsibilities include leading process standardization, client interface, and KPI-driven improvements while collaborating with Regulatory Affairs, QA, Commercial, Legal,