Regulatory Intake & Quality Assurance Manager

United States Equestrian Federation; Lexington (KY); On-site; USD 50,000 - 65,000; Full time

Job summary

A notable sports federation in Lexington, Kentucky is seeking an Intake & Quality Control Manager. This role involves managing reports of misconduct, ensuring quality control, and fostering a welcoming environment for members during the regulatory process. The ideal candidate will have strong communication skills and the ability to handle sensitive information professionally. This position requires a high school diploma, with legal or case management experience preferred.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to prioritize tasks and operate under urgency.
• Ability to maintain confidentiality and impartiality.

Responsibilities

• Manage reports of misconduct received by the department.
• Serve as the first point of contact to gather and assess information.
• Evaluate jurisdictional determination and assign reports.

Skills

Prioritization

Communication skills

Empathy

Professionalism

Conflict resolution

Independence

Confidentiality

Basic office equipment operation

Microsoft Office proficiency

Attention to detail

Teamwork

Education

High School diploma or equivalent

Legal experience

Case management experience

Witness interviewing experience

Horse services experience

Job description

A notable sports federation in Lexington, Kentucky is seeking an Intake & Quality Control Manager. This role involves managing reports of misconduct, ensuring quality control, and fostering a welcoming environment for members during the regulatory process. The ideal candidate will have strong communication skills and the ability to handle sensitive information professionally. This position requires a high school diploma, with legal or case management experience preferred.