Regulatory Compliance Manager II

Cencora; Romeoville (IL); On-site; USD 74,000 - 147,000; Full time

Job summary

Cencora is seeking a Regulatory Compliance Manager II to oversee QA across application delivery and regulated quality services, ensuring compliance with defined requirements and proper documentation. The role leads audit readiness, defect workflows, and quality controls aligned with business and regulatory expectations.

The ideal candidate will have 5+ years in quality assurance within regulated settings, leadership experience, and a bachelor's degree in a related field.

Qualifications

• Must have QA/quality management experience in regulated environments.
• Experience coordinating audits and inspections.
• Proven ability to implement standardized QA processes and metrics.
• Documentation control and SOP maintenance experience.

Responsibilities

• Manage quality assurance execution across delivery and regulated services.
• Oversee audit and inspection readiness and evidence preparation.
• Define scope, assumptions, and compliant deliverables for proposals and quotes.
• Maintain QA documentation, SOPs, and quality records.
• Administer deviation investigations, CAPA, change control, and product disposition decisions.
• Coordinate with clients and regulators for audits and remediation governance.

Skills

Quality assurance

Regulatory compliance

Audit readiness

Documentation

CAPA

Education

Bachelor's degree in supply chain management, logistics, operations, business administration, or related field

Tools

ASQ Certified Quality Auditor

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

The Regulatory Compliance Manager II manages quality assurance execution across application delivery and regulated quality services to ensure consistent quality outcomes and compliance with defined requirements. Implements standardized QA processes, testing protocols, and quality controls that validate delivered functionality against business and compliance expectations. Oversees audit and inspection readiness for quality deliverables, including documentation integrity, issue remediation, and stakeholder coordination. Ensures execution of proposal and quote deliverables for quality services, including scope definition, assumptions, and compliance-aligned deliverables.

• Implements QA standards, procedures, metrics, and reporting to sustain fit-for-purpose delivery.
• Validates requirements coverage through test strategy, test plans, traceability, and release readiness criteria.
• Operates continuous testing platforms, including administration controls and execution reliability expectations.
• Standardizes defect, incident, and problem workflows, including triage rules, prioritization, root cause expectations, and closure verification.
• Authors and maintains controlled documentation, including SOPs, work instructions, and quality records for audit readiness.
• Executes client and regulator audit and inspection activities, including evidence preparation, response development, and remediation governance.
• Administers regulated quality processes, including deviation investigations, CAPA, complaints, change control, and product disposition decisioning.

Education

• Bachelor's degree in supply chain management, logistics, operations, business administration, or a related field, or equivalent experience required.

Experience

• 5+ years of experience in quality assurance/quality management within a regulated and/or operational services environment (e.g., GxP/GDP, logistics/distribution, shared services, customer contact centers, or technology delivery), or a related field required.
• 2+ years of experience in a management capacity required.

Certification

• Certification in ASQ certified quality auditor, certified professional in healthcare quality, QMS, or equivalent certification preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$73,600 - 147,290

• This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: AmerisourceBergen Services Corporation