Regulated Services Lead/Quality Technician

JLL Incorporated; Devens (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

JLL Incorporated in Devens, MA is seeking a Regulated Services Lead/Quality Technician to ensure compliance with GMP standards and enhance service quality in a regulated environment. You will oversee quality procedures, interface with clients and vendors, and support quality assurance training, while also conducting audits.

The ideal candidate will have a degree in a relevant field and 5 years of experience in GMP or ISO 9000 environments. Strong analytical and interpersonal skills are essential. The position is full-time and aims to deliver high-quality service solutions.

Qualifications

• 5 years of GMP or ISO 9000 experience in a manufacturing environment.
• Experience in pharmaceutical manufacturing is preferred.
• Proven experience working with vendors in a GMP space.

Responsibilities

• Oversee compliance in GMP environments.
• Monitor quality procedures and resolve service issues.
• Conduct audits and prepare training materials.
• Engage directly with clients and vendors.
• Analyze performance data to improve service quality.

Skills

GMP compliance

Quality Assurance

Interpersonal skills

Analytical skills

Fluent English

Education

Bachelor’s degree in Engineering, Mathematics, or Science

Tools

CMMS systems

MS Excel

MS Word

MS PowerPoint

MS Visio

Job description

Regulated Services Lead/Quality Technician

Full‑time position focused on overseeing site services that require additional oversight due to the regulated environment, including GMP cleaning and pest control. The role supports innovation, improves cost efficiency, and enhances the customer experience while collaborating closely with suppliers and internal teams. This position reports directly to the Site Facility Manager.

ESSENTIAL FUNCTIONS

• Understand and ensure compliance in GMP space.
• Be a true innovator and service‑oriented individual to continuously monitor established quality procedures and resolve internal quality issues and customer complaints concerning product and/or service dissatisfaction.
• Directly interface, both verbally and written, with client vendors and JLL Management.
• Stay current with all client, federal, and state regulations/codes, comply with specifications, and ensure standards are met.
• Support Quality Assurance by providing training, assigning tasks, conducting performance appraisals, investigations, assisting with CAPAs, and monitoring procedures to ensure efficient, safe completion within policy scope.
• Perform and support audits; prepare SOPs and training materials.
• Provide information to vendors, facilities staff, and service providers to ensure quality assurance expectations are communicated, understood, and followed.
• Participate in the creation and implementation of inspections and other quality practices and procedures to meet client survey standards.
• Lead and direct initiatives to advance service quality, enhance client partnership, and continuously improve operations and employee behavior.
• Deliver high quality, creative, cost‑effective solutions; monitor work requests to trend vendor performance, raise quality standards, and reduce overall costs.
• Work with IFM managers to hold vendors accountable for delivering high quality service per contract expectations; partner with vendors to continuously improve service quality and troubleshoot site‑level issues.
• Analyze trends and utilize data to anticipate and proactively address environmental issues.
• Challenge year‑over‑year cost increases and proactively identify ways to reduce process waste and costs.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Engineering, Mathematics, Science, or another relevant field is desired but not required; experience in lieu of degree will be considered.
• Five years of GMP or ISO 9000 experience in manufacturing.
• Experience in pharmaceutical manufacturing preferred.
• Proven GMP or Quality Compliance/Assurance experience working with vendors performing services in GMP space.

GMP PEST CONTROL PROGRAM

• Proven capabilities on addressing and remediating pest sightings and investigations in a GMP Manufacturing Facility.
• Ability to establish rationales on Pest Control Best Practices.
• Ability to prepare and analyze Pest Control Trend Reports, subject to regulatory agency review.
• Experience in auditing GMP Pest Control Programs.
• Some knowledge in entomology and common insect behavior.

GMP | CLEAN ROOM JANITORIAL AND SANITIZATION PROGRAMS

• Strong knowledge of environmental controls of GMP clean rooms.
• Strong understanding of regulatory expectations.
• Ability to recommend frequency and appropriate dilutions of cleaning detergents for specific needs and situations.
• Develop cleaning procedures, work instructions, and log forms in compliance with regulatory expectations.
• Train on cleaning methods and procedures.
• Proven capabilities on addressing and remediating investigations related to environmental monitoring excursions as they relate to cleaning/disinfection programs.
• Ability to recognize when a GMP change control is required when proposing new cleaning methods, detergents, and consumables.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong interpersonal skills with the ability to build rapport quickly.
• Knowledge of quality engineering techniques, CMMS systems, and quality management systems.
• Ability to analyze reports for the purpose of ensuring compliance with scope of work.
• Excellent PC skills: proficient in all MS applications, especially Excel, Word, PowerPoint, and Visio.
• Speak, read, and write fluent English.

All your information will be kept confidential according to EEO guidelines.