Quality & Compliance Lead

JLL; Gurabo (PR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Daily Pay

Job summary

JLL is seeking a seasoned Quality & Compliance leader to drive regional programs across assigned sites, ensuring FDA-regulated manufacturing compliance and audit readiness. You will develop CAPAs, lead investigations, and maintain documentation robustly.

You will collaborate with client quality units, mentor staff, and ensure continuous improvement in quality metrics and contractual scoring. This role demands strong communication and a detail-oriented approach.

Qualifications

• Bachelor's degree with minimum 6 years of experience in quality/compliance programs for pharmaceutical/biotechnology/medical devices facilities.
• Thorough understanding of cGMPs as they relate to facilities, utilities, equipment, and laboratories supporting pharmaceutical manufacturing.
• Strong knowledge of FDA guidance documents and regulations including 21CFR parts 11, 210, 211, 600, and 820.
• Proven expertise in Quality Management Systems including Investigations/RCA, CAPAs, Audit programs, and Document Management.
• Excellent PC skills with proficiency in MS Office applications, particularly Excel, Word, and PowerPoint.
• Excellent oral and written communication skills for interfacing with all management levels and diverse customer base.
• Demonstrated ability to work independently while effectively leading and mentoring team members.

Responsibilities

• Develop, implement, and support quality programs including Non-Conformance Investigations, CAPAs, Training Compliance, and Vendor Qualifications.
• Build and maintain successful relationships with account personnel and client stakeholders to promote confidence and best practices.
• Interface with client quality personnel to ensure all requirements are followed and work is properly documented and recorded.
• Perform and support audits while preparing documents and training materials for site staff performance enhancement.
• Manage and report on Quality and Compliance critical performance measurements and develop status reports for Quality Programs.
• Lead staff through clear communication of expectations, accountability, and continuous improvement performance feedback.
• Ensure JLL's Life Sciences Quality Management System implementation including ISO 9001:2015 requirements compliance.

Skills

Quality/compliance

FDA regulations

cGMPs knowledge

Quality Management Systems

Documentation management

MS Office (Excel/Word/PowerPoint)

Communication

Leadership/mentoring

Education

Bachelor's degree (related field)

6+ years pharma quality/compliance experience

EIT/PE certification (preferred)

Tools

TrackWise

SuccessFactors

Infinity

Veeva

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

This position serves as the primary driver for implementing, maintaining, and continuously improving Regional Quality & Compliance Programs across assigned sites. The role focuses on ensuring regulatory, procedural, and contractual compliance while maintaining Audit Readiness status and collaborating with site teams to achieve superior service levels and contractual scoring metrics. The specialist interfaces directly with client quality units through established Master Quality Agreements and develops a quality-first culture within FDA-regulated manufacturing environments.

Your day-to-day tasks will include:

• Develop, implement, and support quality programs including Non-Conformance Investigations, CAPAs, Training Compliance, and Vendor Qualifications
• Build and maintain successful relationships with account personnel and client stakeholders to promote confidence and best practices
• Interface with client quality personnel to ensure all requirements are followed and work is properly documented and recorded
• Perform and support audits while preparing documents and training materials for site staff performance enhancement
• Manage and report on Quality and Compliance critical performance measurements and develop status reports for Quality Programs
• Lead staff through clear communication of expectations, accountability, and continuous improvement performance feedback
• Ensure JLL's Life Sciences Quality Management System implementation including ISO 9001:2015 requirements compliance

Required Qualifications:

• Bachelor's degree with minimum 6 years of experience in quality/compliance programs for pharmaceutical/biotechnology/medical devices facilities
• Thorough understanding of cGMPs as they relate to facilities, utilities, equipment, and laboratories supporting pharmaceutical manufacturing
• Strong knowledge of FDA guidance documents and regulations including 21CFR parts 11, 210, 211, 600, and 820
• Proven expertise in Quality Management Systems including Investigations/RCA, CAPAs, Audit programs, and Document Management
• Excellent PC skills with proficiency in MS Office applications, particularly Excel, Word, and PowerPoint
• Excellent oral and written communication skills for interfacing with all management levels and diverse customer base
• Demonstrated ability to work independently while effectively leading and mentoring team members

Preferred Qualifications:

• EIT (Engineer in Training) or PE (Professional Engineer) certification
• Working knowledge of Quality Management Software such as TrackWise, Success Factors, Infinity, or Veeva
• Experience with ISO 9001:2015 Quality Management System implementation and maintenance
• Background in vendor qualification processes and quality agreement management
• Familiarity with change control processes and document management systems in regulated environments
• Previous experience in audit preparation and regulatory inspection readiness
• Strong analytical skills for recognizing non-compliance trends and patterns in quality data

Location:

On-site -Gurabo, PR

Visa and Working Authorization:

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

AI Application Processing:

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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