Registration Specialist, Patient Registration, Full Time

Northwest Florida Community Hospital; Chipley (FL); On-site; USD 16,531,000 - 30,307,000; Full time

Benefits offered by this job

Shift differential

401K with match

Medical, dental, vision, and life ins.

Paid time off

Wellness discounts

Employee assistance program

Vision insurance

Life insurance

Job summary

Northwest Florida Community Hospital in Chipley, FL seeks a full-time Patient Registration Specialist to deliver exceptional service during day shifts. Responsibilities include registering patients, verifying insurance, coordinating with staff, and collecting payments while upholding privacy and regulatory standards.

The role requires strong communication, attention to detail, and teamwork, with benefits and a collaborative, inclusive workplace, aligned with the hospital’s mission.

Qualifications

• High School Diploma (or equivalent).
• 1 year in a customer-focused industry.
• Knowledge of patient registration, insurance reimbursement, payer source billing, credit and collections, cashiering and admitting.

Responsibilities

• Interview patients to gather demographic and insurance information for registration.
• Establish the patient medical record.
• Provide notices and required forms (e.g., HIPAA, Patient Rights).
• Obtain authorizations, certifications, and referrals from insurance companies.
• Identify patient financial responsibilities and collect payments.
• Liaise between patients and the healthcare organization.
• Explain policies and direct patients to appropriate services.
• Ensure confidentiality of resident information.
• Support hospital policies and mission.

Skills

High School Diploma or equivalent

Customer service

Computerized billing

Communication

Attention to detail

Teamwork

Active listening

Problem solving

Regulatory compliance

Confidentiality

Cashiering

Federal/State rules

Education

High School Diploma

Tools

Billing systems

Registration management systems

Job description

Patient Registration Specialist

Northwest Florida Community Hospital (NFCH), in Chipley, FL, is seeking a full-time (FT) experienced, energetic, strong and dedicated Patient Registration Specialist to provide exceptional customer service for patients, during the day shift, in our Patient Registration Department. At NFCH, our strength lies in our promise of “Your Health…Our Mission”, where we get to know our patients and residence, care for them, and ease their way. Working at our organization means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Responsibilities

• Interview patients to gather demographic and insurance information in order to register the patient in the computer system
• Establish the patient medical record
• Provides Advanced Beneficiary Notices, HIPAA, Patient Rights and benefit assignments as directed
• Obtains authorizations, certifications, and referrals from insurance companies
• Identifies patient’s financial responsibilities and collects payments
• Liaison between patients, patients' relatives, and the healthcare organization
• Communicates patients' questions and concerns to appropriate staff members
• Explains policies and procedures to patients and refers them to the proper services required
• Ensuring all confidentiality and privacy rights of residents are observe.
• Supports and promotes the Mission, Vision, and Values; adheres to all hospital policies and procedures; commits to the Standards of Conduct; maintains professional appearance.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma (or equivalent)
• Minimum of one (1) year experience in a customer-focused industry
• Knowledge of principles and practices of patient registration, insurance reimbursement, governmental and other payer source billing, credit and collections, cashiering and admitting
• Familiar with functions, capabilities and operation of computer-based billing, patient accounts, and registration management systems
• Excellent interpersonal skills, including customer service, patience, empathy and compassion
• Excellent computer and communication skills.
• Effective communication skills, including active listening, writing, speaking and reading comprehension
• Good collaboration and teamwork skills
• Fast and adaptive problem-solving abilities
• Keen attention to detail
• Follow all established Federal, State and Local rules, regulations and guidelines.

Equal Opportunity Employer

We are an Equal Opportunity Employer and boast an enjoyable, team oriented working environment that offers a number of benefits to full-time associates including, but not limited to: medical, dental, vision, disability, life, paid time off, tuition reimbursement and a voluntary match 401(k) retirement savings plan.

Benefits

• Shift Differential Pay
• 401K with employer match
• Medical, dental, vision, and life insurance
• FREE Services with NFCH Providers
• A generous PTO plan
• Competitive pay
• Health and Wellness Discounts
• Details outlining program specifics are available upon request
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

So if you want to join a team that values your hard work, look no further than Northwest Florida Community Hospital your new home.

Job Type

Full Time

Pay

Based on years of relative work experience

Physical Setting

Hospital

Schedule

8 hour shift

Weekend Availability (as needed)

Experience

1 year in a customer-focused industry required; preferred experience in healthcare patient registration with in-depth knowledge of patient registration process, healthcare billing and reimbursement, insurance verification and pre-certification, medical terminology, financial counseling and negotiating skills

Working Conditions

Office environment; Able to tolerate rapid fluctuations in work load and multiple priorities.

Work Remotely

No

Northwest Florida Community Hospital is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Northwest Florida Community Hospital are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Northwest Florida Community Hospital will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

In addition, as part of our commitment to quality and excellence, Northwest Florida Community Hospital will continue to maintain a safe, healthy environment for you by requiring all applicants, who are tentatively selected for a position, to submit to a criminal history check and screening for illegal drug use prior to appointment for a job.

Final confirmation of any job offer will be contingent upon successful completion of all pre-employment requirements, to include undergoing a pre-employment drug screening, and that failure to submit to such screening, the falsification of a screen, or a positive finding on a test will remove the applicant from consideration for employment for one year.