Registration Specialist

American Chemical Society; Washington (District of Columbia); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid vacation leave

Paid sick leave

Paid holidays

Retirement benefits

4-week work from anywhere

Job summary

American Chemical Society seeks a Registration Specialist to manage planning, administration, and execution of registration operations for its national and regional meetings. You will configure and deploy registration platforms, coordinate with internal teams and vendors, and maintain data integrity to support event success.

The role emphasizes onsite leadership, service excellence, and crossfunctional collaboration, with hybrid work in Washington, DC and travel up to 20%.

Qualifications

• BA/BS degree or equivalent.
• Minimum 3+ years of relevant registration experience.
• Experience with customized registration buildouts and implementation.
• Strong MS Excel and reporting skills.
• Ability to travel ~20% and work nights/weekends as needed.

Responsibilities

• Plan, administer, and execute registration operations for ACS meetings and events.
• Configure, test, and deploy registration platforms across events.
• Coordinate timelines with internal teams and vendors.
• Ensure data integrity and facilitate reporting for decisionmaking.
• Lead onsite registration delivery and support service standards.

Skills

Multitasking

Excel

Customer service orientation

Communication skills

Team coordination

Problem solving

Education

BA/BS degree

Tools

Cvent

CDS

Maritz

Job description

Division Overview

The mission of the ACS is to advance the broader chemistry enterprise and its practitioners for the benefit of Earth and its people. The strategic objectives of the Department of Meetings and Exposition Services reflect the responsiveness of the Division in fulfilling the vision, mission, and values of ACS and meeting the needs of the changing chemistry enterprise.

The Registration Specialist is responsible for the planning, administration, and execution of registration operations for ACS meetings and events, ensuring a seamless and customer focused experience for thousands of attendees annually. This role independently manages the configuration, execution, and ongoing optimization of registration platforms, collaborates with internal teams and vendors to align timelines and requirements, maintains data integrity and system integrations, and serves as a functional lead for onsite registration delivery. Through strong coordination, reporting, and service standards, the Registration Specialist supports the success and professionalism of ACS's large scale scientific events.

Strategic Key Responsibilities

1. Registration Strategy & Platform Administration

Manage endtoend configuration, execution, and performance of ACS meeting registration platforms, ensuring accurate setup, testing, and deployment across national, regional, and specialty events. Identify opportunities for process improvements within established systems and standards.

2. CrossFunctional Registration Planning

Establish and manage registration timelines, milestones, and workflows while partnering with internal stakeholders, vendors, and event leads to ensure alignment, consistency, and operational readiness across all meetings.

3. Ensure Data Integrity, Systems Integration & Reporting

Guide the integration and accuracy of registration data across systems (housing, membership, finance) troubleshoot data issues and develop reports and insights to support operational decisionmaking and postevent evaluation.

3. Direct Customer Experience & Service Standards

Define and maintain customer support processes and oversee issue resolution to maintain highquality service for both internal partners and event attendees.

4. OnSite Registration Operations

Serve as the functional lead for onsite registration execution, staffing, training, and logistical coordination to ensure a professional, efficient, and serviceoriented attendee arrival experience.

5. Manage Vendor & Resource Relationships

Serve as the primary liaison to registration vendors and manage procurement, materials, staffing needs, and other resources required to support registration operations.

Qualifications

The qualifications supplied below serve as a reflection of the knowledge, expertise, and/or aptitude that is needed.

• Ability to manage multiple priorities and deadlines independently
• Works cooperatively and efficiently with internal and external teams
• Strong customerservice orientation with experience resolving complex issues
• Advanced proficiency in MS Excel and spreadsheetbased reporting
• Demonstrates excellent organizational, time-management, and analytical skills
• Strong verbal and written communication skills
• Comfortable in a customer service role
• Ability to interpret and apply written procedures, guidelines, and system requirements
• Excellent attention to detail, maintaining quality and accuracy of work products
• Experience with Cvent, CDS, Maritz or other known customized registration systems
• Ability to travel approximately 20%
• Ability to work nights, weekends to ensure the execution of successful events
• Ability to lift 25lbs or more and move about to accomplish tasks

Required Experience

Requires BA/BS degree or equivalent. Minimum of 3+ years of relevant registration experience to include customized registration buildouts and implementation.

This role is based in our Washington, DC office. ACS employees work a hybrid schedule, consisting of working onsite two days per work week, as decided by functional area. The balance of the week is open to working remotely, though employees are always welcome onsite each day if they choose.

A reasonable rate of compensation for this position is between $70,000 - $80,000 per year.

ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location.

Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.

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Behaviors

• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Team Player - Works well as a member of a group
• Dedicated - Devoted to a task or purpose with loyalty or integrity

Motivations

• Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
• Goal Completion - Inspired to perform well by the completion of tasks
• Self-Starter - Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.