Registration Specialist

The Cancer & Hematology Centers; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

The Cancer & Hematology Centers is seeking a Registration Specialist to facilitate excellent patient care by supporting and collaborating with the clinic team. You will be responsible for providing customer service by greeting patients, collecting their information, and fulfilling pre-visit needs.

Candidates should have a high school diploma or equivalent, with a preference for experience in an outpatient physician practice or healthcare setting. This role emphasizes compassionate communication and collaboration with care team members.

Qualifications

• High School diploma or equivalent.
• Preferred one year experience in an outpatient physician practice or healthcare setting.

Responsibilities

• Greets and communicates with patients and visitors in a caring and respectful manner.
• Completes patient registration process and check-in by verifying demographics and insurance information, collecting payments and co-payments.
• Collaborates with other care team members to ensure coordinated patient care.

Education

High School diploma or equivalent

One year experience in an outpatient physician practice or healthcare setting

Job description

Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families.

We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs.

In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology‑certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist.

Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life‑changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you’re going through and can offer compassion and resources to help. To us, it’s important that healing isn't just centered on your disease site.

Our cutting‑edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home.

Why Join Us?

We are looking for talented and high‑motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

As a Registration Specialist, you will facilitate excellent patient care by supporting and collaborating with the clinic team. You will provide customer service when greeting patients and family, collecting their information, and completing any other pre‑visit needs.

Desired/Required Qualifications

• High School diploma or equivalent.
• Preferred one year experience in an outpatient physician practice or healthcare setting.

Primary Duties And Responsibilities

• Greets and communicates with patients and visitors in a caring and respectful manner.
• Completes patient registration process and check‑in by verifying demographics and insurance information, collecting payments and co‑payments, providing intake paperwork, and receiving patient requests for completing paperwork and obtaining medical records.
• Assume day‑to‑day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards.
• Collaborates with other care team members and anticipates their needs to ensure coordinated patient care.
• Assists with ongoing quality improvement to provide efficient, cost‑effective care.
• Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.
• May be pulled to work at other CHC sites based on clinic and patient needs.
• All other duties as assigned.