Medical Office Assistant

The Cancer & Hematology Centers; East Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Cancer & Hematology Centers is seeking a Medical Office Assistant to support and collaborate with the clinic team in delivering efficient patient care.

Responsibilities include front office duties, scheduling, registration, and patient care support, with a focus on compassionate service and quality improvement. The role may involve work at other CHC sites as needed.

Qualifications

• Preferred one year experience in an outpatient physician practice or healthcare setting.
• High School Diploma or equivalent required.

Responsibilities

• Learn and perform Front Office roles as assigned (Scheduling Coordinator, Registration Specialist, Medical Records Clerk, Patient Care Technician, New Patient Referral Specialist, Operator, Prior Authorization Specialist).
• Perform routine administrative and patient care duties to assist nursing, providers and care team members.
• Ensure quality service through adherence to policies and standards.
• Complete scheduling, patient registration and order entry duties.
• Greet patients and visitors with care and respect; coordinate with care team for coordinated care.
• Assist with ongoing quality improvement and continuous education to maintain skills.
• May be rotated to other CHC sites based on clinic needs.
• All other duties as assigned.

Skills

One year outpatient experience

Education

High School Diploma or equivalent

Job description

Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families.

We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you’re going through and can offer compassion and resources to help. To us, it’s important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home.

Why Join Us? We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

The Medical Office Assistant facilitates excellent patient care by supporting and collaborating with clinic team.

Education

Desired/Required Qualifications:

• Required High School Diploma or equivalent
• Required to successfully complete orientation program

Specific Skills & Abilities

• Preferred one year experience in an outpatient physician practice or healthcare setting

Primary Duties And Responsibilities

• Learns and performs Front Office positions as deemed necessary by management. These may include Scheduling Coordinator, Registration Specialist, Medical Records Clerk, Patient Care Technician, New Patient Referral Specialist, Operator, and Prior Authorization Specialist.
• Performs routine administrative and patient care duties throughout the clinic to assist nursing, providers, and other care team members.
• Assume day‑to‑day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards.
• Completes administrative responsibilities such as scheduling, registering patients, and order entry.
• Welcomes and communicates with patients and visitors in a caring and respectful manner. Collaborates with other care team members and anticipates their needs to ensure coordinated patient care.
• Assists with ongoing quality improvement to provide efficient, cost-effective care.
• Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.
• May be pulled to work at other CHC sites based on clinic and patient needs.
• All other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.