Registration Services Analyst (Admin Analyst/Specialist Non-Exempt)

San Diego State University; San Diego (CA); Hybrid; USD 58,000 - 84,000; Full time

Benefits offered by this job

Paid holidays

CalPERS pension

Tuition fee waiver

Health, dental, vision coverage

Flexible scheduling

Job summary

San Diego State University is seeking a Registration Services Analyst to support SDSU's Registration Services operations, handling complex registration and student record issues and ensuring data integrity.

The role collaborates with students, faculty, and campus partners, coordinating diploma processes and Title IV verification while applying CSU and federal policies. This non-exempt, full-time position offers on-site with potential hybrid schedule after training, and a strong benefits package.

Qualifications

• Bachelor’s degree and/or equivalent training in public administration or related field.
• Experience handling registration and student records in higher education preferred.
• Familiarity with FERPA and student privacy requirements preferred.

Responsibilities

• Process petitions, enrollment transactions, record updates, and transcripts.
• Research and resolve complex registration issues with policy interpretation.
• Guide students, faculty, staff on registration procedures and records.
• Coordinate diploma processes including ordering and name updates.
• Coordinate Title IV verification activities each term.
• Analyze data using reports and queries to ensure accurate reporting.
• Support regulatory reporting and compliance for enrollment data.
• Document procedures and identify workflow improvements.

Skills

Data analysis

Customer service

Policy interpretation

FERPA knowledge

Record management

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree or equivalent training

Tools

Student Information System (SIS)

Enrollment management software

Job description

Position Summary

The Registration Services Analyst [Administrative Analyst/Specialist Non-Exempt] supports SDSU's Registration Services operations by helping ensure accurate, timely, and compliant registration and student record services. Working with students, faculty, staff, and campus partners, this role handles complex registration and record issues, maintains the integrity of student information, coordinates undergraduate diploma processes, and supports federal Title IV reporting compliance requirements. The position is ideal for someone who enjoys problem-solving, working with data and systems, and providing responsive service in a collaborative university environment.

Key Responsibilities

• Support registration and student record services by processing petitions, enrollment transactions, record updates, certifications, transcripts, and other specialized requests while maintaining accuracy and confidentiality.
• Research and resolve complex registration and record issues, interpreting university, CSU, and federal policies and collaborating with campus partners when situations require additional analysis or coordination.
• Serve as a resource for students, faculty, and staff, providing clear guidance on registration procedures, enrollment requirements, student records, and time-sensitive or specialized circumstances.
• Coordinate diploma-related processes, including diploma ordering, reissues, name updates, returned diplomas, notarization requests, vendor coordination, and student inquiries.
• Coordinate Title IV engagement verification activities each term, including timelines, faculty outreach, roster monitoring, troubleshooting, and follow-up to support federal financial aid compliance.
• Analyze and validate student record and enrollment data utilizing complex reports and queries, identify discrepancies, and perform quality assurance to support accurate reporting and operational decision-making.
• Support regulatory and institutional reporting, including enrollment and degree reporting to external agencies, while monitoring changing requirements and helping ensure accurate, compliant student records.
• Contribute to continuous improvement by documenting procedures, evaluating workflows, identifying opportunities for greater efficiency, and collaborating with campus partners on effective solutions.

Why Join Us?

• Make a direct impact on the student experience by helping students navigate important registration, enrollment, diploma, and academic record processes.
• Build specialized expertise in higher education operations, student information systems, data analysis, and university and federal regulations.
• Take on meaningful, analytical work that combines problem-solving, customer service, compliance, and cross-campus collaboration.
• Work with a variety of campus partners across Registration Services, Financial Aid, academic departments, colleges, and other university offices.
• Help improve essential university processes through data analysis, quality assurance, reporting, and process improvement.
• Join the SDSU community and contribute to accurate, responsive services that support student success and the university’s academic mission.

Position Information

• Full-time, benefits eligible, permanent/probationary position.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The role may be eligible for a hybrid telecommuting schedule of up to 2 days per week, following an initial training period requiring on-site attendance.

Department Summary

Enrollment Services supports the student experience at San Diego State University from initial interest and admission through graduation. The division brings together key areas including Admissions, the Office of the Registrar, recruitment, strategic partnerships, enrollment communications, financial aid and scholarships, and student financial services to provide comprehensive enrollment support and advance the university’s enrollment goals.

As part of Enrollment Services, the Office of the Registrar provides essential academic and enrollment services to students, faculty, and the university community. The office oversees academic records, registration, class scheduling, degree requirements, transfer credit evaluation, and related academic policies. Through a dedicated team of professionals, the Office of the Registrar is committed to delivering accurate, timely, and student-focused services that support academic progress and student success.

Education and Experience

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor’s degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualifications

• Strong knowledge of administrative practices, policies, and procedures, with the ability to quickly learn and apply new processes and guidelines.
• Experience organizing projects, managing multiple priorities, and completing work accurately and efficiently in a busy environment.
• Sound judgment and independent decision-making skills, with the ability to interpret policies and determine appropriate courses of action.
• Analytical skills to research information, interpret data, apply basic statistical techniques, and make accurate projections.
• Strong written and verbal communication skills, including the ability to prepare clear reports and present information effectively.
• Excellent interpersonal and customer service skills, with the ability to build collaborative relationships and serve as a trusted liaison across teams.
• Knowledge of FERPA and student privacy requirements, along with familiarity with CSU residency regulations and immigration classifications or the ability to develop expertise in these areas.
• Experience supporting students or diverse populations in a university, enrollment services, Registrar’s Office, or similar administrative setting is highly valued.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

Compensation: Salary is based on your experience, education, and qualifications, within the department's budget and equity guidelines. Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department's budget and equity guidelines.

• Initial step placement is not expected to exceed Step 1 ($4,799.00/month).
• Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement.
• CSU Classification Salary Range: $4,799.00-$6,992.00 per month (Step 1-Step 20).
• Future increases, including step advancements, are subject to contract negotiations.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy.

Supplemental Information

• The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis.
• Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended.
• A background check (including a criminal records check) must be completed satisfactorily and is required for employment.
• SDSU is a smoke-free campus.