Registration & Scheduler - Part-Time

HonorHealth; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

HonorHealth is seeking a capable presurgical clinic support specialist to act as the first point of contact for patients and visitors in the Scottsdale facility. You will organize clerical duties, manage patient charts, and coordinate with physicians' offices to ensure smooth workflows.

Responsibilities include answering calls, directing information, scheduling procedures, handling registrations, and supporting billing processes.

Qualifications

• High school diploma or GED required.
• 1–2 years of healthcare-related experience or familiarity with scheduling and registration in a healthcare setting preferred.
• Fingerprint Clearance Card required or eligible within 7 days of employment.

Responsibilities

• Greet and assist customers; answer phones, direct inquiries, and relay messages.
• Assist in clerical duties: registration, scheduling, data entry, and chart maintenance.
• Process patient registrations, collect co-pays when applicable, and coordinate with physicians' offices.

Skills

Customer service

Scheduling

Registration

Data entry

Education

High School Diploma or GED

Tools

PACS

Billing software

Job description

Primary City/State: Medical Office Building - 8405 N Pima Center Pkwy Scottsdale, AZ 85258

Category: Patient Services

Shift: Day

Department: Presurgical Evaluation Clinic

0800-1630 Varied days per week depending on operational need.

Great care starts with great people. (Like you.)

Job Summary

Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physicians' offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.

Essential Functions

• Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Directs all information to appropriate individual. Orients patients to the department with directions and instructions.
• May also be performing the following imaging support duties: Receives and transfers incoming calls. Generates reports and retrieves images from the PACS system. Assists in maintaining efficient patient workflow. Maintains all records and ensures dissemination of such files to designated/requesting parties. Ensures patients are appropriately prepared for their exam. Transports patients when necessary, will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Scheduling: Performs a variety of scheduling for procedures. Is not limited to: scheduling patients for initial and follow-up appointments. Tracks no-shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed.
• Registration: Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and/or financial responsibility. Completes daily data entry and scanning of patient registration information.
• Obtains authorization from insurance companies as applicable. Collects co-pays and payments required for procedures. Completes and submits daily deposits and/or billing as applicable.
• In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensures that appropriate chart information is forwarded to medical records as applicable.
• Complete patient chart process and maintains with appropriate information. Communicates with Workman's Compensation and hospital billing for authorization updates and billing. Ensures that appropriate chart information is forwarded to medical records as applicable.
• Views email on a daily basis and provides supervisor with appropriate information and memorandums.
• Maintain inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

Education

• High School Diploma or GED Required

Experience

• 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Preferred
• 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. Preferred

Licenses and Certifications

• Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required
• Basic Cardiac Life Support (BCLS) - Certification, Preferred

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