Registration Scheduler Kierland Primary Care Clinic

Davita Inc.; Scottsdale (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading healthcare organization as a customer service representative, where you'll play a pivotal role in managing patient interactions and administrative duties. This position involves essential tasks such as scheduling, patient registration, and communication, ensuring a smooth healthcare experience for all. Looking for motivated individuals with experience in healthcare and a strong knowledge of medical terminology. A high school diploma is required along with a Fingerprint Clearance Card.

Qualifications

• 1 year in healthcare or related field preferred.
• 2 years in healthcare including scheduling and registration preferred.

Responsibilities

• Greet and communicate with customers; manage phone calls.
• Schedule procedures and appointments; maintain patient charts.
• Handle patient registration and financial responsibilities.

Skills

Knowledge of medical terminology

Clerical skills

Communication skills

Education

High School Diploma or GED

Job description

Overview

Join HonorHealth and be part of a team dedicated to creating a meaningful healthcare experience for our patients. We offer opportunities to make a difference through our Ambassador Movement, comprehensive training, and development programs. Our benefits portfolio supports full-time and part-time team members and their families. Learn more at honorhealth.com/benefits.

HonorHealth, one of Arizona's largest nonprofit healthcare systems, serves a population of five million in the greater Phoenix area. Our network includes six hospitals, a medical group with primary, specialty, and urgent care, a cancer care network, outpatient surgery centers, clinical research, medical education, and community services. With nearly 17,000 staff, 3,700 providers, and 2,000 volunteers, we aim to exceed traditional healthcare expectations and improve community health. Visit HonorHealth.com for more information.

Responsibilities

Job Summary
Serve as the first point of contact for all customers, managing clerical and administrative duties within the department. Perform cross-functional clerical tasks including telephone handling, patient registration, scheduling, data entry, and communication with physicians' offices. Maintain patient charts and support departmental needs as required.

Essential Functions

• Greet and communicate with customers, answer calls, manage voicemails, and direct information appropriately. Orient patients and assist with imaging support duties such as retrieving images from PACS, maintaining patient workflow, and assisting staff as directed.
• Schedule procedures and follow-up appointments, track no-shows, and communicate with physicians. Provide scheduling information to staff as needed.
• Perform patient registration, gather signatures, coordinate authorizations, and handle financial responsibilities. Enter data and scan registration documents daily.
• Obtain insurance authorizations, collect co-pays, process deposits and billing, and ensure proper documentation and forwarding of information to medical records.
• Maintain patient charts with accurate information, communicate with insurance and billing departments, and update authorizations as needed.
• Monitor email daily, report relevant information to supervisors, and maintain inventory of supplies.
• Perform other duties as assigned.

Education

• High School Diploma or GED - Required

Experience

• Preferred: 1 year in healthcare or related field with knowledge of medical terminology; or experience in scheduling/registration within healthcare.
• Preferred: 2 years in healthcare, including scheduling and registration, or related experience such as Patient Access, Medical Imaging, or Medical Scheduling.

Licenses and Certifications

• Fingerprint Clearance Card - Required. Must have or obtain within seven days of employment, especially for Pediatric Behavioral Health sites.