Registration Scheduler Interventional Endo

HonorHealth; Peoria (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

HonorHealth in Peoria, AZ is seeking a Patient Access/Registration professional to greet patients, schedule procedures, register patients, and manage front-desk workflow.

Responsibilities include answering calls, directing inquiries, collecting payments, and coordinating with radiology and billing while ensuring accurate charting and HIPAA compliance.

Qualifications

• High school diploma or GED required.
• 1 year in healthcare or scheduling/registration preferred.
• Fingerprint Clearance Card required.

Responsibilities

• Greets and assists customers, answers calls, and directs information to the appropriate staff.
• Receives and transfers calls, generates reports, and retrieves images from PACS.
• Schedules procedures, registers patients, collects co-pays, and handles deposits.
• Maintains patient charts and coordinates with insurance and billing as needed.
• Prepares patients for exams and assists in workflow efficiency.

Skills

Customer service

Phone handling

Communication

Education

High School Diploma or GED

Tools

PACs system

Registration software

Job description

Primary City/State: Medical Office Building - 15000 North 83rd Avenue Peoria, AZ 85381

Category: Patient Services

Shift: Day

Department: Advanced Interventional Endoscopy

• Peoria office Monday - Friday 8:00am -4:30 pm
• Will need to go to Shea office for training

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

Job Summary

• Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Directs all information to appropriate individual. Orients patients to the department with directions and instructions.
  • Receives and transfers incoming calls,
  • Generates reports and retrieves images from the PACS system,
  • Assists in maintaining efficient patient workflow,
  • Maintains all records and ensure dissemination of such files to designated/requesting parties,
  • Ensures patients are appropriately prepared for their exam,
  • Transports patients when necessary,
  • Will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Scheduling: Performs a variety of scheduling for procedures. Is not limited to: scheduling patients for initial and follow-up appointments. Tracks no-shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed.
• Registration: Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility. Completes daily data entry and scanning of patient registration information.
• Obtains authorization from insurance companies as applicable. Collects co-pays and payments required for procedures. Completes and submits daily deposits and or billing as applicable.
• In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensure that appropriate chart information is forwarded to medical records as applicable.
• Complete patient chart process and maintains with appropriate information. Communicates with Workman's Compensation and hospital billing for authorization updates and billing. Ensure that appropriate chart information is forwarded to medical records as applicable.
• Views email on a daily basis and provides supervisor with appropriate information and memorandums.
• Maintain inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

Education

• High School Diploma or GED - Required

Experience

• 1 year in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. - Preferred
• 2 years in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. - Preferred

Licenses and Certifications

• Fingerprint Clearance Card - State Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) - Required

We're all in for your career.