Registration & Scheduler

HonorHealth; Scottsdale (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

HonorHealth in Scottsdale, AZ is seeking a Patient Services Clerk to be the first point of contact for customers, handling registration, scheduling, and data entry duties within the Business Operations department.

This day-shift role supports imaging and clinical workflows, coordinates with physicians’ offices, collects co-pays, and maintains patient charts while upholding HIPAA standards. HonorHealth emphasizes warmth and neighborly kindness in communities across the greater Phoenix area.

Qualifications

• 1 year in healthcare field with knowledge of medical terminology or scheduling/registration experience.
• 2 years in healthcare including scheduling/registration experience.
• Fingerprint Clearance Card required.
• Basic Cardiac Life Support (BCLS) certification preferred.

Responsibilities

• Greet and assist customers; answer calls and direct information.
• Assist with imaging support duties; generate reports and retrieve PACS images.
• Schedule procedures and manage patient appointments; track no-shows.
• Perform patient registration and data entry; obtain authorizations as needed.
• Obtain insurance authorization and collect co-pays; handle deposits and billing.
• Maintain patient charts and communicate with physicians' offices; ensure chart accuracy.
• Maintain office supplies and perform other duties as assigned.

Skills

Customer service

Telephone communication

Scheduling

Registration

Data entry

Medical terminology

Education

High School Diploma or GED Required

Job description

Primary City/State

Medical Office Building - 8435 N Pima Center Pkwy Scottsdale, AZ 85258

Category

Patient Services

Shift

Day

Department

Business Operations

Variable rotating shifts between 6:00 AM and 6:00 PM, based on departmental needs and staffing requirements.

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY

Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physicians' offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.

Essential Functions

• Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Directs all information to appropriate individual. Orients patients to the department with directions and instructions.
• May also be performing the following imaging support duties: Receives and transfers incoming calls. Generates reports and retrieves images from the PACS system. Assists in maintaining efficient patient workflow. Maintains all records and ensure dissemination of such files to designated/requesting parties. Ensures patients are appropriately prepared for their exam. Transports patients when necessary, will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Scheduling: Performs a variety of scheduling for procedures. Is not limited to: scheduling patients for initial and follow-up appointments. Tracks no-shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed.
• Registration: Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility. Completes daily data entry and scanning of patient registration information.
• Obtains authorization from insurance companies as applicable. Collects co-pays and payments required for procedures. Completes and submits daily deposits and or billing as applicable.
• In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensure that appropriate chart information is forwarded to medical records as applicable.
• Complete patient chart process and maintains with appropriate information. Communicates with Workman’s Compensation and hospital billing for authorization updates and billing. Ensure that appropriate chart information is forwarded to medical records as applicable.
• Views email on a daily basis and provides supervisor with appropriate information and memorandums.
• Maintain inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

EDUCATION

• High School Diploma or GED Required

Experience

• 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Preferred
• 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. Preferred

LICENSE AND CERTIFICATIONS

• Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required
• Basic Cardiac Life Support (BCLS) - Certification, Preferred

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