Registration & Scheduler

78 HonorHealth Medical Group Support; Arizona; On-site; USD 21,000 - 30,000; Full time

Job summary

HonorHealth in Scottsdale, AZ seeks a Patient Services specialist to be the first point of contact for patients, handling registration, scheduling, and clerical support across departments. The role includes phone reception, chart maintenance, and coordination with physicians’ offices to ensure a smooth patient flow.

The position requires a High School Diploma or GED and healthcare terminology knowledge, with experience in scheduling/registration preferred.

Qualifications

• Experience in healthcare terminology is preferred.
• Experience with scheduling and patient registration is beneficial.
• Familiarity with HIPAA and patient privacy practices is required or preferred.

Responsibilities

• Greet and assist customers at the front desk and direct inquiries to appropriate staff.
• Answer phone calls, manage voicemails, and route communications.
• Schedule procedures, track no-shows, and communicate with physicians as needed.

Skills

Customer service

Phone etiquette

Scheduling

Registration

Education

High School Diploma or GED

Tools

PACS system

Billing software

Job description

Primary City/State: Medical Office Building - 8435 N Pima Center Pkwy Scottsdale, AZ 85258 Category: Patient Services Shift: Day Department: Business Operations Variable rotating shifts between 6:00 AM and 6:00 PM, based on departmental needs and staffing requirements.

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physicians' offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.

ESSENTIAL FUNCTIONS

Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Directs all information to appropriate individual. Orients patients to the department with directions and instructions. May also be performing the following imaging support duties: Receives and transfers incoming calls. Generates reports and retrieves images from the PACS system. Assists in maintaining efficient patient workflow. Maintains all records and ensure dissemination of such files to designated/requesting parties. Ensures patients are appropriately prepared for their exam. Transports patients when necessary, will assist Supervisor, Radiologist and/or Technologists within scope of position as directed. Scheduling: Performs a variety of scheduling for procedures. Is not limited to: scheduling patients for initial and follow-up appointments. Tracks no-shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed. Registration: Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility. Completes daily data entry and scanning of patient registration information. Obtains authorization from insurance companies as applicable. Collects co-pays and payments required for procedures. Completes and submits daily deposits and or billing as applicable. In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensure that appropriate chart information is forwarded to medical records as applicable. Complete patient chart process and maintains with appropriate information. Communicates with Workman’s Compensation and hospital billing for authorization updates and billing. Ensure that appropriate chart information is forwarded to medical records as applicable. Views email on a daily basis and provides supervisor with appropriate information and memorandums. Maintain inventory of office supplies/forms and places orders as required. Performs other duties as assigned.

Education

High School Diploma or GED Required

Experience

1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Preferred 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. Preferred

License & Certifications

Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required Basic Cardiac Life Support (BCLS) - Certification, Preferred

About HonorHealth

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.