Registration & Scheduler

70 HonorHealth Support Services; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

HonorHealth is seeking a patient services team member to greet customers, register patients, schedule procedures, and maintain accurate records in a fast-paced clinical setting.

The role supports Deer Valley Cardiac Rehab within the HOPD Registration department, with attention to HIPAA compliance and smooth patient flow. Strong communication and healthcare terminology proficiency are essential.

Qualifications

• Experience in patient-facing roles and healthcare terminology is preferred.
• Ability to handle multiple clerical tasks (registration, scheduling, data entry).
• Excellent communication and teamwork skills are required.

Responsibilities

• Greet and assist customers; route calls and messages to the appropriate party.
• Perform patient registration, scheduling, and data entry duties.
• Prepare patient charts and coordinate with physicians' offices as needed.

Skills

Customer service

Scheduling

Registration

Medical terminology

Education

High School Diploma or GED

Job description

Primary City/State: Deer Valley Medical Office Building - 19636 N 27th Ave Phoenix, AZ 85027

Category: Patient Services

Shift: Day

Department: HOPD Registration Monday-Friday 8:30-5:00 supporting Deer Valley Cardiac Rehab

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY

Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physicians' offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.

ESSENTIAL FUNCTIONS

• Contacts/greets and communicates with customers.
• Responsible for answering telephone calls, retrieving and responding to voice mail messages.
• Directs all information to appropriate individual.
• Orients patients to the department with directions and instructions.
• May also be performing the following imaging support duties.
• Receives and transfers incoming calls.
• Generates reports and retrieves images from the PACS system.
• Assists in maintaining efficient patient workflow.
• Maintains all records and ensure dissemination of such files to designated/requesting parties.
• Ensures patients are appropriately prepared for their exam.
• Transports patients when necessary, will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Scheduling: Performs a variety of scheduling for procedures.
• Is not limited to: scheduling patients for initial and follow-up appointments.
• Tracks no-shows, documents in appropriate system and communicates with physician, if applicable.
• Provides schedule in directed format to staff as needed.
• Registration: Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility.
• Completes daily data entry and scanning of patient registration information.
• Obtains authorization from insurance companies as applicable.
• Collects co-pays and payments required for procedures.
• Completes and submits daily deposits and or billing as applicable.
• In accordance with HIPPA, completes patient chart process and maintains with appropriate information.
• Communicates with applicable insurance carriers and hospital billing for authorization updates.
• Ensure that appropriate chart information is forwarded to medical records as applicable.
• Complete patient chart process and maintains with appropriate information.
• Communicates with Workman’s Compensation and hospital billing for authorization updates and billing.
• Ensure that appropriate chart information is forwarded to medical records as applicable.
• Views email on a daily basis and provides supervisor with appropriate information and memorandums.
• Maintain inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

EDUCATION

• High School Diploma or GED Required

EXPERIENCE

• 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
• Preferred 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience.

LICENSE AND CERTIFICATIONS

• Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required
• Basic Life Support (BLS) - Certification, Preferred

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.