Registration Representative- FL

Mayo Clinic; Jacksonville (FL); On-site; USD 62,781,000 - 84,816,000; Full time

Benefits offered by this job

Medical plan options

Dental and vision

Pre-Tax Savings: HSA/FSAs

Competitive retirement package

Job summary

Mayo Clinic in Jacksonville, FL seeks a Registration Representative to handle accurate check-in/admissions/registration for patients in the hospital or ED, via in-person, phone, or virtual channels. You will verify demographics, collect insurance data, create patient accounts, obtain signatures, and provide required forms.

Emphasis on patient safety and timely registrations. The role requires a High School Diploma or GED with 2+ years of relevant experience; Epic RC/EMR experience is preferred.

Qualifications

• High School Diploma or GED; 2+ years of relevant experience.
• Able to read and communicate effectively; good written and verbal communication; basic computer skills.
• Experience with Epic RC/EMR systems preferred; HFMA certification preferred.

Responsibilities

• Check-in/admissions/registration of patients in the hospital or ED.
• Verify demographics, collect insurance data, create accounts, obtain signatures.
• Assist self-registration and collect co-pays; follow patient safety protocols.

Skills

Effective communication

Verbal communication

Written communication

Phone etiquette

Education

High School Diploma or GED

HFMA Certification Preferred

Tools

Epic RC/EMR System

Scheduling systems knowledge

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Registration Representative is responsible for the accurate check-in/admissions/registration of incoming patients in the hospital or ED setting. These activities may involve in-person, phone, or virtual registrations. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters, acting as an ambassador; assisting patients with self-registration, and the collection of indicated co-payments and/or share of cost. The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. May assist patients with hospital presumptive eligibility or Medicaid applications. In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Qualifications

High School Diploma or GED and 2+ years of relevant experience required

Ability to read and communicate effectively. Basic computer/keyboarding skills, intermediate mathematic competency. Good written and verbal communication skills. Knowledge of proper phone etiquette and phone handling skills. Position requires good communication skills. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred. Incumbents must have the ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities. Experience in using an Epic RC/EMR system is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.

• This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Exemption Status

Nonexempt

Compensation Detail

$21.91 -$29.60 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

1:00 p.m. to 11:30 p.m. on varied days. This position supports a 24/7 operation and requires flexibility to work outside of the primary shift based on staffing and operational needs. Required participation in rotating weekends and holidays.

Weekend Schedule

Weekend/Holiday Requirement: Rotating weekends and holidays based on departmental staffing needs. Flexibility is required, as occasional coverage outside of the primary shift may be necessary to meet operational demands, support staffing needs, and ensure continuous patient care coverage.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.